Gopro Hero5 GPS Is not working.

[coyote73]

Hello,

I have a Gopro Hero 5 Black, the camera is not connecting with sattellites to get GPS. I updated the firmewire manually twice, no success, I appreciate if you have any another solution. 

Another comment I bought the camera on Nov17.

Thanks

Yuri Salgado

[mariustanya · Accepted solution]

Hello @coyote73, 

It typically takes a few minutes for the camera to detect GPS signal, with a wide, open area away from obstructions as the ideal location. If this has been the case and the camera still did not get a signal even after manually updating its firmware, the next step is to get in touch with our Support team You can call or initiate a chat conversation with the team so they can further assist you. You can do here https://gopro.com/help/ContactUs

Thanks, 

Marius

[mariustanya · Accepted solution]

Hello @coyote73, 

It typically takes a few minutes for the camera to detect GPS signal, with a wide, open area away from obstructions as the ideal location. If this has been the case and the camera still did not get a signal even after manually updating its firmware, the next step is to get in touch with our Support team You can call or initiate a chat conversation with the team so they can further assist you. You can do here https://gopro.com/help/ContactUs

Thanks, 

Marius