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%3CLINGO-SUB%20id%3D%22lingo-sub-278169%22%20slang%3D%22en-US%22%3EGopro%20Hero%20Session%20Empty%20Battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278169%22%20slang%3D%22en-US%22%3EHello.%20I%20Have%20already%20searched%20for%20similar%20problems%2C%20I%20founded%20one%20but%20it%20didn't%20helped%20me.%20The%20situation%20was%3A%20I%20used%20the%20Hero%20Session%204%20on%20the%20pool%20(less%20then%205m)%20and%20she%20stopped%20working.%20A%20blue%20light%20turned%20on%20for%20some%20minutes%2C%20and%20then%20turned%20off.%20I%20waited%20for%202%20days%2C%20and%20now%20it%20shows%20me%20only%20Battery%20Empty.%20If%20I%20try%20to%20plug%20in%20the%20notebook%2C%20it%20shows%20me%20for%205%20seconds%20the%20GoPro%20Session%20is%20plugged%2C%20and%20then%20disappear.%20I%20can%20see%20in%20the%20screen%20for%20like%201%20or%202%20seconds%20a%20camera%20or%20a%20the%20USB%20picture%2C%20but%20it%20disappears%20too.%3CBR%20%2F%3EAbout%20the%20water%2C%20I%20now%20I%20don't%20need%20to%20use%20a%20case%20and%20it%20supports%2010m%20on%20fresh%20water.%20Before%20entering%20in%20the%20pool%20I%20checked%20if%20was%20Closed%20in%20the%20correct%20way.%3CBR%20%2F%3EAnd%20the%20Micro%20USB%20card%20is%20working%20perfectly.%20I%20can%20still%20watch%20the%20videos%20(Except%20for%20the%20last%20one%20recorded%20in%20the%20pool).%20And%20the%20GoPro%20screen%20has%20a%20little%20bit%20of%20water.%3CBR%20%2F%3EI%20already%20tried%20changing%20the%20USB%20cable%2C%20tried%20different%20charges%2C%20tried%20resetting.%20Nothing%20works.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-278169%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278177%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%20Session%20Empty%20Battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278177%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20what%20happened%20to%20the%20camera%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84747%22%20target%3D%22_blank%22%3E%40pascalzim%3C%2FA%3E.%20Our%20Support%20team%20will%20be%20able%20to%20walk%20you%20through%20the%20next%20steps.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%20When%20you%20contact%20them%2C%20have%20your%20camera%20accessible%20as%20well%20sample%20pictures%20showing%20the%20water%20damage.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Gopro Hero Session Empty Battery

Hello. I Have already searched for similar problems, I founded one but it didn't helped me. The situation was: I used the Hero Session 4 on the pool (less then 5m) and she stopped working. A blue light turned on for some minutes, and then turned off. I waited for 2 days, and now it shows me only Battery Empty. If I try to plug in the notebook, it shows me for 5 seconds the GoPro Session is plugged, and then disappear. I can see in the screen for like 1 or 2 seconds a camera or a the USB picture, but it disappears too.
About the water, I now I don't need to use a case and it supports 10m on fresh water. Before entering in the pool I checked if was Closed in the correct way.
And the Micro USB card is working perfectly. I can still watch the videos (Except for the last one recorded in the pool). And the GoPro screen has a little bit of water.
I already tried changing the USB cable, tried different charges, tried resetting. Nothing works.
GoPro
Posts: 7,104

Re: Gopro Hero Session Empty Battery

Sorry to hear about what happened to the camera, @pascalzim. Our Support team will be able to walk you through the next steps. You may reach them by phone or chat here https://gopro.com/help/ContactUs . When you contact them, have your camera accessible as well sample pictures showing the water damage. Best regards!