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Sightseer
Posts: 1
Accepted Solution

Gopro Hero Session Empty Battery

Hello. I Have already searched for similar problems, I founded one but it didn't helped me. The situation was: I used the Hero Session 4 on the pool (less then 5m) and she stopped working. A blue light turned on for some minutes, and then turned off. I waited for 2 days, and now it shows me only Battery Empty. If I try to plug in the notebook, it shows me for 5 seconds the GoPro Session is plugged, and then disappear. I can see in the screen for like 1 or 2 seconds a camera or a the USB picture, but it disappears too.
About the water, I now I don't need to use a case and it supports 10m on fresh water. Before entering in the pool I checked if was Closed in the correct way.
And the Micro USB card is working perfectly. I can still watch the videos (Except for the last one recorded in the pool). And the GoPro screen has a little bit of water.
I already tried changing the USB cable, tried different charges, tried resetting. Nothing works.

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GoPro
Posts: 12,401

Re: Gopro Hero Session Empty Battery

Sorry to hear about what happened to the camera, @pascalzim. Our Support team will be able to walk you through the next steps. You may reach them by phone or chat here https://gopro.com/help/ContactUs . When you contact them, have your camera accessible as well sample pictures showing the water damage. Best regards!

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GoPro
Posts: 12,401

Re: Gopro Hero Session Empty Battery

Sorry to hear about what happened to the camera, @pascalzim. Our Support team will be able to walk you through the next steps. You may reach them by phone or chat here https://gopro.com/help/ContactUs . When you contact them, have your camera accessible as well sample pictures showing the water damage. Best regards!