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Tourist
Posts: 2

Gopro Hero Black 5 screen grey and fuzzy

I have a gopro Hero Black 5.  I brought it on vacation with me to Florida and used it in the water.  It was working fine all trip, and then the last day when I turned it on the screen was grey and fuzzy.  I can still record and take pictures with it, just can't see the screen.  Any way I can fix this?

GoPro
Posts: 2,745

Re: Gopro Hero Black 5 screen grey and fuzzy

Sorry to hear about what happened, @jesshernandez3. This issue could be correlated to the camera's firmware. Re-flashing the firmware update of the camera can help correct any errors with the current software installation. Please follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

If the issue persists, please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.

Tourist
Posts: 2

Re: Gopro Hero Black 5 screen grey and fuzzy

I did the manual update for my Gopro Hero 5, however, now there are lines on the screen.  I can see through the lines to see what the camera is looking at, but it is still unclear.  

GoPro
Posts: 2,745

Re: Gopro Hero Black 5 screen grey and fuzzy

Thanks for the update, @jesshernandez3. Please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.