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Tourist
Posts: 2

Rif.: Gopro Hero 9 Smart Remote

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Scusate, ma com'è possibile che lo smart remote non sia compatibile con Hero 9? Ma dico: era di una praticità grandissima ed ora se guido la moto o la bicicletta come faccio? Secondo Gopro mentre guido posso premere il pulsante per registrare? E con un casco integrale posso utilizzare i comandi vocali? Fatemi capire la logica di questa idea. Ci sono rimasto malissimo a non poter utilizzare la Hero 9. Mi tocca continuare ad usare la Hero 8. Non è giusto!!


Hiker
Posts: 42

Rif.: Gopro Hero 9 Smart Remote

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Unglaublich! Hab mir zur Gopro Max nun für die Hero 9 auch eine 2. Smartremote gekauft und die soll nun nicht kompatibel sein?
Ist eigentlich ein Unding! Hab genau das gleiche eingangs erwähnte Problem, sonst wäre ich nie drauf gekommen.

Hiker
Posts: 42

Rif.: Gopro Hero 9 Smart Remote

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Hatte jetzt den Support am Telefon und werde die Smart Remote zurückschicken.
Soll alles unkompliziert gehen - Mail mit Rücksendeetikett ist zumindest angekommen.
Abschließend bleibt aber ein bitterer Nachgeschmack zur recht unverständlichen Geschäftspolitik... das hätte in jedem Fall groß in der Warenbeschreibung drinstehen müssen oder spätestens bei der gemeinsamen Bestellung angezeigt werden müssen!
Ich hoffe nun wenigstens, dass die neue Smart Remote zeitnah erscheint und auch einen Mehrwert in der Bedienung bietet (wie z.B. Akkulaufzeit, die bei der alten recht schlecht ist), so dass meine Hero9 demnächst vollständig nutzbar ist.

Hiker
Posts: 11

Re: Gopro Hero 9 Smart Remote

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It is so disappointed , I have gopro 7 gopro4 ,they are work together with smart remote until I buy a new gopro 9.
Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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To all Hero 8 users, boycott, do not upgrade to the 9 until the issue with the Smart remote is FIXED. Do not let them tell us how to use our equipment.

Hiker
Posts: 25

Re: Gopro Hero 9 Smart Remote

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If they plan on releasing a new remote, I hope they make the previous remote compatible as well... Based on the factory firmware when the camera first arrived, the smart remote was a feature. I am not sure what "new" things happened to make the old remote "not compatible". Usually, "not compatible" would literally mean it CAN'T work; such as a 4G phone trying to access 5G network. I don't see whats new with the GoPro 9 vs the 8 in terms of connectivity...

Sightseer
Posts: 1

Re: Gopro Hero 9 Smart Remote

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I would have never bought this if I knew the remote was not compatible. This is horrible and down right deceptive marketing. Not only is it not compatible, but not to have one with the release of the new camera is ridiculous. First question, how long is it going to take your team to get this out right away, because obviouly this is going to be a big issue with sales? Next, why can't a software and firmware update be released to make it compatible? Lastly, is it going to be compatible with the older models?

 

Speak up GoPro and let's hear your side or does everyone think they are going to still have a remote stuck in their throat!

 

Next topic, would be why in the heck they still have not added H.265 encoding!🤦‍♂️

 

 

 

Tourist
Posts: 5

Re: Gopro Hero 9 Smart Remote

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@tempest161 wrote:

Next topic, would be why in the heck they still have not added H.265 encoding!🤦‍♂️

 

 

 


Last I checked, 265 has existed since the hero 7 (absolutely since the hero 8, and still exists in the hero 9.)  h.265 = hevc, and the cameras not only offer it, but force it in 4k.

Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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This is a Go Pro SUPPORT hub isn't it! What do you have to say Go Pro????????
Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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So far their only response has been that the new remote is in development with no idea when it will be available, so I’m sure it will be released prior to the Hero 10 😤
Tourist
Posts: 1

Re: Gopro Hero 9 Smart Remote

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Seriously @GoPro I have an $80 remote and you choose to not make it compatible with the new Gopro to force loyal customer to buy another... That corporate bull**bleep**. Make another remote fine, but to make this one useless is just unforgiveable... so dissapointing and irritating
GoPro
Posts: 28,482

Re: Gopro Hero 9 Smart Remote

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Hello Everyone!

 

If you haven't yet, please check https://gopro.com/en/dk/news/hero9-black-launch-updates

 

Thanks!

 

 

Tourist
Posts: 9

Re: Gopro Hero 9 Smart Remote

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"If you haven't yet, please check https://gopro.com/en/dk/news/hero9-black-launch-updates "


These kinds of communications that are vague and not kept up-to-date hence do the opposite of the intention, instead of feeling like an "Inside Line" it causes more frustration and confusion... Disappointing.  For instance the latest H9 firmware is 1.21 of mid-September but it mentions October and November firmware upgrades as if they are already here...  They certainly are not available but it makes one waste time looking for the upgrades...  And, while itʻs good to know a new Remote is under development, no insights as to why, why canʻt current Smart remote get a firmware update to make compatible, how long is new development expected to take and most importantly, will the new remote only controll H9 or multiple models as the current one does...  Really does not feel like an "Inside line" but just basic info that should be in the product description areas...

Tourist
Posts: 27

Re: Gopro Hero 9 Smart Remote

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I'm really disappointed at GP. 

 

What's crazy is that out of the box the unit has the feature!. Once you do the firmware upgrade, they  removed it.  So saying that it "is not compatable, is a partially false statement.  It worked otherwise it would not have been on the unit from the start!

 

Really Disappointed at all of this!

 

2020-10-07_16-08-23.png

Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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How about the New Smart Remote that I just baught...Can I exchange it for the New, New Smart Remote that is coming out for the Hero 9???

Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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Disappointed is such an understatement, if I didn't think it would be blocked, I'd let out a whole line of cuss words just to blow off steam. I'm a new Go Pro user (disappointee), I got all excited to get my new Hero 9, tripod, head band, clip, and of course the useless Smart Remote. After looking like an idiot and trying to pair it for an hour, I threw everything on the desk and haven't touched it again. I have a new Hero 9 and haven't shot one video. Now that's customer satisfaction. BEYOND DISAPPOINTING!!!

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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Wow sure nice they've got a Plan.......🤬

Sightseer
Posts: 1

Betreff: Gopro Hero 9 Smart Remote

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Guten Tag,

gestern kam meine neue Hero 9 Black bei mir an. Schickes Teil, ich war bis dahin noch begeistert.
Also ging es daran die Smart Remote zu verbinden. Also auf neues Gerät verbinden und auf Fernbedienung geklickt. Dann kam eine Meldung "Bitte erst neues Update installieren um eine Fernbedienung zu verwenden". Habe ich dann auch gemacht, musste dann aber genervt feststellen, dass der Eintrag Fernbedienung verbinden komplett aus dem Menü entfernt wurde!
Das ist ja wohl eine Frechheit, ein Stück Technik, welches nur zum starten von Videos und zum auslösen von Fotots dient, durch ein Softwareupdate inkompatibel zu machen.
Seid ihr echt darauf angewiesen eine neue Smart Remote verkaufen zu müssen (welches noch nicht einmal existiert)?
Warum muss ein weiteres Produkt welches so eine simple Funktion erfüllt ersetzt werden bzw. inkompatibel gemacht werden. Es ist ja okay wenn eine verbesserte Version kommt, aber lasst doch bitte das bisherige bestehen, wenn die Funktion trotzdem erfüllt wird!
Hätte ich das gewusst, hätte ich nie auf die Hero 9 Black geupgraded.
Ich hoffe und bestehe darauf, dass demnächst ein Softwareupdate kommt, welche die Verbindung wieder zulässt.
Das neue Gerät ist somit für mich unbrauchbar. Mal sehen, vllt bekommt ihr demnächst auch eine Retoure von mir.
Herzlichen Dank und einen schönen Tag.

 

Tourist
Posts: 2

Re: Gopro Hero 9 Smart Remote

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Very disapointing and Bad decision. Gopro app is not good like remote and put previous remote incompatible is bad decision of company. You can create a new one with new features but for sure is not dificult remain th eprevious one functional. Robot Sad

Tourist
Posts: 5

Betreff: Gopro Hero 9 Smart Remote

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Das Verhalten von GoPro zur Smart Remote ist, sorry, UNVERSCHÄMT.

 

Vor dem Update war die Remote-Auswahl verfügbar, nun nicht mehr. Wenn ich die fehlende Verbindung rechtzeitig erkannt

hätte, hätte ich die Kamera zurück gesandt. Nun ist es leider zu spät.

 

Ich betreibe am Motorrad eine Kamera vorne, eine hinten und habe immer beide mit EINER Remote bedient. Nun muss ich eine neue

Remote kaufen und möglicherweise sogar zwei verschiedene nutzen. Ich hoffe zumindest, dass die neue Remote abwärtskompatibel ist....

:-((

Sightseer
Posts: 1

Re: Gopro Hero 9 Smart Remote

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So why did the store allows me to purchase the remote when I filtered the GoPro 9 accessories. I would not have purchase this remote if I knew it would not work.
Tourist
Posts: 10

Re: Gopro Hero 9 Smart Remote

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This site is titled " There is a new post on the GoPro Support Hub for you "

Could someone from GoPro tell us the truth on the Remote for the Hero9 Black?

Will I be able to use it or not for 2020 Fall colors in Michigan?

PLEASE I keep hoping to see something from GoPro, not our guesses.

Nomad
Posts: 310

Re: Gopro Hero 9 Smart Remote

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apparently the Max was given remote support not so long ago according to another poster. The GP9 uses the same chipset as the 8/7/6 so one would only assume it can be made to work.........but they want to sell us a box they don't have...... even worse no ETA so i'd guess 12 months at best

 

GoPro its up to you and the clock is ticking whilst i can still get top dollar for my 9 being only 1 week old.......

 

MARK MY WORDS!!!!

 

if my 9 means the end of my remote i have nothing to loose switching teams - i.e DJI OSMO action V2 or insta which i've been researching heavily as there is no loss with what they have to offer as your dropped the bar to their offerings (F&*$ing stupid decision and that is the polite way of saying it)

 

I only stayed in the GoPro camp to use my aquired unique featuresets; the remote being #1....... now gone

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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2020 News Flash: GoPro Hero 9 will have replaceable lens Cover
2021 News Flash: GoPro Hero 10 will support Smart Remote
Tourist
Posts: 3

Re: Gopro Hero 9 Smart Remote

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Es totalmente indignante que se pierda la compatibilidad con el control remoto, justo lo compre hace 6 meses para controlar a mi hero5,  lo necesito para el control de la cámara en la moto.

Si por lo menos sacaran uno compatible con la hero9 a un precio razonable.

 

Entre esto y los ruidos que me salen en las pruebas de grabación, estoy a un pelo de devolver tanto la cámara como el media mod y pasarme a insta360 one r, que tengo la one x y quitando lo engorroso de la edición va genial.

 

En fin aqui es para desahogarse, pues la respuesta por parte de gopro es nula.

Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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If GoPro makes the 10 compatible with the Smart Remote but skips the 9 I'm going to be Irate
Tourist
Posts: 5

Re: Gopro Hero 9 Smart Remote

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This must be a joke....

I can't believe Gopro fools their loyal customers like that. :-((

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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I’m sure the 9 will get compatibility, right before the 10 comes out just like the hero 8 display Mod....
Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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This is really STUPID and seemingly unnecessary, what was there thinking...let's piss off our customers.
Sightseer
Posts: 5

Re: Gopro Hero 9 Smart Remote

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same problem for me and same reaction . I'll stick to my Hero 8 and smart remote, and return this one . Very disappointing

Sightseer
Posts: 5

Re: Gopro Hero 9 Smart Remote

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don't go for the gopro 9 . The new remote will probably be 100 dollars ...

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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I unfortunately sold my hero session and OSMO action plus accessories to move to the hero 9 so I’m stuck, but I’m looking now at one of the OSMO action clones that come with a Remote ....
Tourist
Posts: 9

Re: Gopro Hero 9 Smart Remote

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They haven't skipped a remote with any previous version, have they? They have to know that with the iPhone 12 being submersible to 33', etc., and with it's other tech, that the line of demarcation between a dedicated camera and multi-function device/phone is closing (particularly with the GP9 increasing in size/weight, and thus being less "mobile"), thus making the remote all the more important! 

I wouldn't panic just yet! :-) 

Nomad
Posts: 310

Re: Gopro Hero 9 Smart Remote

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the point is buckeyeone  would you want to take your $1000+ phone (which is your lifeline- if in coverage btw)  to replace what you bought an action camera for ??   I sure as hell aint using it to do the job of a remote thats easily forefeit and replaceable in extreme situations..... with a phone its unlock, open the app, wait for it to sync if it does, press whatever function...... by then the moment is gone. 

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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They skipped the removable lens cover on the hero 8, then on the hero 9 did suggest using the iPhone app even though it is in no way a replacement for a smart remote

Tourist
Posts: 9

Re: Gopro Hero 9 Smart Remote

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My point was that smartphones are closing the gap with GoPro on their camera  tech/capabilities, making the GoPro remote that much more valuable! 

Tourist
Posts: 2

Re: Gopro Hero 9 Smart Remote

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No se me hace justo que tenga que pagar por un control remoto especial para la go pro hero 9 , porque no hablan claro desde antes de sacar al mercado las cámaras , creo que están perdiendo clientes por no ser claros desde un comienzo ,. Necesitamos la función de control remoto para nuestros equipos ya existentes para no perder lo que ya aviamos invertido ,. Si quieren un nuevo control de mando no compatible con las anteriores que lo hagan el la próxima go pro hero 10 y dígamelo desde un comienzo , no esperar a que todos la compren y luego venir que no será compatibles con los anteriores equipos ..
Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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Hello. Anybody with an ETA for the NEW$ Remote?
Tourist
Posts: 10

Re: Gopro Hero 9 Smart Remote

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Maybe NO ANSWER is our answer.

I have to assume with all of these posts on the lack of remote and no reply from GoPro is a suggeston to start looking at other options?

 

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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Sad, very sad... and yes I’m looking for options now and will switch to the first manufacturer that provides a front color screen and a good smart remote
GoPro
Posts: 14,857

Re: Gopro Hero 9 Smart Remote

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@ultrapilot12001, we do not have an ETA on when it will be released. Updates regarding this will be posted on the website as soon as it is available. Thanks!

Tourist
Posts: 2

Rif.: Gopro Hero 9 Smart Remote

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Gopro, listen to me: it is not correct to leave users without any certainty.

Tourist
Posts: 2

Re: Gopro Hero 9 Smart Remote

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Aún esperamos por esa ETA
Tourist
Posts: 12

Re: Gopro Hero 9 Smart Remote

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THEY DON'T CARE, they are too big to care any more. Otherwise they would not sell you a Hero 9 and Smart Remote on the same order knowing your screwed when you get it, what Bull Sh*t.
Sightseer
Posts: 5

Re: Gopro Hero 9 Smart Remote

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the brand YI had an offer with a decent remote and a good camera ( YI 4K) , but I don't know much about their current cameras...I hope they get more customers , or independent start ups develop remotes, in China for example... I hope they will do it and they will be a challenge for Gopro

Nomad
Posts: 310

Re: Gopro Hero 9 Smart Remote

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if you don't have an ETA for the New New remote bring support back for the old ones, you did it with the Max in Jan which "wasn't supported" prior. 

 

Voice control as a substitute is a horrible one that doesn't work as it should most the time let alone on a dirtbike - very much a bandaid solution for an amputation. 

 

 

 

Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

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They can’t do that then there wouldn’t be any demand for the new 100$ version of the smart remote next year when it gets released right before the Hero 10 roll out
Nomad
Posts: 310

Re: Gopro Hero 9 Smart Remote

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Gopro isn't getting another $ from us any time soon. This may well be the last device of theirs i purchase - profits over people. Talked a few friends out of it already and still wishing i didn't sell the 8 which did everything we need.

 

Shame to have the "best" of their cameras only to resort to using my older ones when i need the remote

Sightseer
Posts: 1

Re: Gopro Hero 9 Smart Remote

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Bonjour,

j'espère que GoPro fera un geste commercial, car j'ai acheté la Hero 7 il n'y pas pas si longtemps que ca avec la toute dernière Smart Remote, puis maintenant la Hero 9. je ne m'attendais pas à qu'elle ne fonctionne pas avec.

Tourist
Posts: 2

Re: Gopro Hero 9 Smart Remote

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I bought the GoPro 9 for the 20M pictures mostly with selfi stick but with out remote now seats in the desk, big mistake of a purchase not really happy with it plus takes longer to process each picture