Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

Re: Gopro Hero 9 Smart Remote

[ New ]

Très mauvaise surprise pour moi aussi, je regrette d'avoir acheté la hero 9, je suis motard et vttiste, pas moyen d'actionner la cam avec la fonction vocale. 

Pas moyen de savoir quand sortira la télécommande compatible et à quel prix.

Sightseer
Posts: 1

Re: Gopro Hero 9 Smart Remote

[ New ]
That’s ridiculous, in the same boat. I purchased the remote along with hero nine to use with it and now you’re telling me it’s an $80 keychain that’s worthless. Do the right thing go pro and make an update for the original remote to work with hero 9.
Hiker
Posts: 91

Re: Gopro Hero 9 Smart Remote

[ New ]
At this point. Think we need some response from the Company
Hiker
Posts: 310

Re: Gopro Hero 9 Smart Remote

[ New ]

thats wishful thinking, Gopro's voice is through their marketing department still pushing product over important information feeds and announcements.

 

Still can't believe they expect customers to keep checking the website for issues and fixes when they can easily email us when its done after registering a camera. they simply just don't care 

 

I'd like to buy another 9 but i just won't till they make the remote work or after 12 months after the new new remote is released to see what a dogs breakfast that turns out to be; - surely its easier for them to make 1 remote happen over apps in 100s if not 1000s of different phones that are just mehh from a functionality point of view

 

be it old, end of life or whatever reason they feel fit. they don't have a new one so just make do with you have - surely it will make it harder to sell what inventory they have of the current smart remote otherwise - such a stupid & poor business plan - in our business that would be a sackable decision

Nomad
Posts: 6,470

Re: Gopro Hero 9 Smart Remote

[ New ]

It's disappointing to find out that the smart remote doesn't work with the Hero 9 that's for sure.  The advantage of the remote I find is that it's a lot quicker to connect to the camera than the app is.  Having said that, I never found the connection to be that stable and the more camera's it was connected to, the more issues that popped up (such as saying 3 camera's are all recording when only 2 were....).

 

In a way, I'm also not sorry the 9 doesn't support the remote as if it did, it would mean years of having the same dodgy issues as above with no improvement.  Yes, it should have been mentioned in easier to see terms that the Smart Remote was not supported, I'm sure that would have saved a lot of confusion and annoyance from customers also.

 

Still, the Smart remote was released in Nov 2012, probably designed and built with 2010 tech at the time too...   No matter what your feelings are about the remote, surely you have to agree it's long overdue an upgrade (and be grateful there also isn't a new remote coming out every year also...).

 

So as much as you want to complain about the GP9 not supporting the smart remote, it's not going to change anything.  You would all be better off telling GoPro exactly what the new remote needs to be capable of doing.  Otherwise you're going to have the same people who created this remote fiasco making the design and functionality decisions regarding the new remote... and THAT will lead to disaster and even more unhappy people.

 

So does anyone want to make any helpful suggestions on what we want from a new remote?  My suggestions are this...

 

1:  USB-C charging port, no more specialist cables for crying out loud.  Even better, wireless charging!  That way it can be truely waterproof and can be used while wind surfing etc.

2:  Backlight, and a decent one at that.  Heck, even headphones allow to select lighting options these days, a selectable backlight color would be awesome (dark red for night lapse use so your night vision is still usable, bright blue for daylight use etc).  Adjustable brightness needed too.

3:  Easily changeable wrist straps.  Lets do away with itchy scratchy velcro full of loose threads.

4:  Improved connection range and control over multiple camera's.  A small designator in the corner regarding how many camera's are connected and a tick to verify they are ALL recording would be appreciated.

 

Anyone else think of anything useful that should be included?

Hiker
Posts: 45

Re: Gopro Hero 9 Smart Remote

[ New ]

...and that the new remote control can also be used reliably on the motorcycle, i.e. that it is not susceptible to interference.

Hiker
Posts: 45

Re: Gopro Hero 9 Smart Remote

[ New ]

..and a holder and charging possibility of the battery for motorcycle and e-bike

Nomad
Posts: 6,470

Re: Gopro Hero 9 Smart Remote

[ New ]

That's where I think wireless charging would be a great option.  Imagine being able to just put the remote on a magnetic cell phone charger if you need to recharge the internal battery.  I use a 3 space wireless charging mat at home (1 work phone, 1 personal phone), so dropping the remote on the mat to charge would be really handy.