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Tourist
Posts: 2

Gopro Hero 9, 3 out of 4 files corrupt!?

[ New ]

Hi

 

I took my christmas present for an 11 hour drive to Alabama this weekend to film some motocross riding like I usually do with my Session 5.

3 out of 4 files are not playing, tried with a fresh copy of VLC. 1 file is fine. How can I fix the other 3?
I have never had a corrupt file with the Session and it's always worked without problems.

 

Cheers/ Fred

 

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GoPro
Posts: 23,316

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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Hi @greatbearhammer

 

What SD card are you using?

Have your tried playing the files on the GoPro App?

 

Also, please note that GX files are HEVC files.

See HEVC Explained

 

Thanks!

Ej

Nomad
Posts: 5,334

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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HEVC files cause issues with my copy of VLC player and wont play.  I find windows media player handles them just fine though.  

Tourist
Posts: 2

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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Hi Ej

 

Thanks for your reply. 

I use whatever SD card came with the bundle from GoPro, it's a SanDisk Extreme 32GB.

I tried using the GoPro app in my IPhone X on IOS 14.2 and I can see a thumb image for the video but it says:
"This media isn't loading. You can try again from the media gallery."

 

Are there better options to use than HEVC?

 

Cheers/ Fred

Tourist
Posts: 4

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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Having exactly the same issue.

Recorded a bike trip it multiple sessions. Regarding issues like "black screen" / "not responding on any button presses" / "taking up to 1 minute to start recording" out of 15 clips 3 are corrupted!

 

File has the correct size.

Tried to play it on Windows and Mac, multiple players including VLC. Tried to recover it with

https://www.videohelp.com/software/recover-mp4-to-h264/old-versions#downloadold and

https://www.videohelp.com/software/ffmpeg

 

No chance. Even put it back into the GoPro. Tried to play it within the phone. Nothing on my phone (Oneplus 8T, 12 GB RAM) can play the file. GoPro app tells that it's a HEVC file, but not any other system (MacBook Pro, 13", 32 GB Ram) can play it. So it's the most corrupted file possible.

 

Using a brand new device doesn't make much fun this way.

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Tourist
Posts: 4

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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I have the same issue as just receive my new GoPro Hero 9 BLACK yesterday, and 1 file found corrupted and not able to play after record. It is just a small size file with less than a minute.

 

Interest to know if this bug is going to be fixed.

Nomad
Posts: 129

Re: Gopro Hero 9, 3 out of 4 files corrupt!?

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This seems to be a common issue.. you cant rely on the gopro for anything critical. you just dont know if you are going to get the footage.. I have this happen across 3 Hero 9s with multiple cards of multiple capacities, all store bought approved card. One come with the Hero 9..

Its just one of the bugs in the massive list for this piece of junk..