01-13-2020 04:15 AM
01-13-2020 04:25 AM
SOrry to hear about the issue contact gopro.
GoPro has changed. They offer a Film protector, a cage, a supersuit. Options to purchase their., or 3rd party. Screen is gorilla glass. if you broke it or it broke contact a gopro re, Navigate to the form on the site you are on.
01-13-2020 04:44 AM
Okay Jason for one dont listen to Fishy thats even if you can make sense of what the guy is saying.
That said my opinion "for what its worth" is that it was on your end or your mistake most likely. It could have happen bouncing around in the pool or priot to getting into the pool or a buddy or swim mate bumped it when you were not looking or could see them do it. Not saying you knew about it but it may have happen at a point you didnt see it happen. You mentioned you didnt notice till after getting out of the pool.
Personally If I was to be taking the thing and setting it down on concrete or in a pool etc I would get the underwater rig to play in pool. One. you dont use audio under the water and underwater housing is best for underwater use were you dont need the audio plus its protected both watertight seals with o-rings and the underwater housing itself from bumps and scratches.
My opinion is the GoPro 8 is a splash proof camera with the bare camera itself and if you want to do underwater stuff you need the underwater case for the camera to be protected properly. Also if bouncing around on land I suggest the lens protectors and screen protectors at the very least because they are like 2 bucks and protect lens from scratches etc. if you are rough or dont want to babysit the camera like a carrying a fragile egg I would suggest getting the body cage which is like roll bars for your GOPRO hero 8.
I orderd a simple ULIZE metal cage for my GoPro Hero 8 so I can put filters on my lens and protect the lens at the same time. Sure its a hair bigger body style now with the cage on the camera but my camera is very protected now and I can just set it down on a table and not worry that something is going to ruin the lens or scratch the monitor screen on the back. Otherwise when I use it in the raw camera body I wrap the camera in a micro cleaning cloth every second I am not using the camera or set it down some where.
This is my advice to you and you can take it or leave it but remember I dont have a cracked screen and people can complain all they want about what gopro says their camera can do or can not do. I know what I am willing to do to protect my invested money that I have spent on my gear and take care of my gear by being "EXTRA" careful. You can complain all you want after the fact when something happens it better to do a ounce of prevention then spend a pound of cure.
Talk with customer support and see what they say maybe they will help out but remember it was you that holds responsibility to what happens to your gear and go pro has to take your word that you didnt drop it or knock it about or someone else knock the camera around when you were not looking or you realized it.
01-13-2020 04:54 AM
01-13-2020 05:57 AM - edited 01-13-2020 06:00 AM
denier15 exactly.. That was my experience with GoPro recently lookiing for a cable replacement that I had lost the first week of getting my go pro hero 8. Spoke with customer service and I was honest with the girl and said it was my fault for loosing the cable but wanted to know how to get a new replacement and the girl quietly sent me a new cable no charge and I got the cable within 24 hours! Most likely because I was honest about it being my fault.
Now the thing about "Entitlement" could fill this entire forum and something that could be talked about to 90% of people under the age of 25 these days. Trying to get people to take responsibility for their own actions is something that will take more then a broken gopro to teach the lesson of responsibility.