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Tourist
Posts: 3

Gopro Hero 8 Black overheating / Battery swelling issue

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Gopro hero 8 Black is extremely hot(over heat) after start recording 20 min.
And it is automatically stop recording(cannot record over 20 min)
And battery comes with package and one spare one(also gopro original) got swelling
I think battery swelled because of gopro’s overheat
Is there anyway i can get service for these issues?
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Tourist
Posts: 2

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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That’s worrying. GoPro is shipping defective batteries. Contact support (if you’re in Europe bad luck, they are rubbish) and demand replacements. Stop using the batteries they are a fire risk.
Tourist
Posts: 3

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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First, i was thinking problem is the batteries. But i think it is not!
I tried connect power cable with camera and tried to recording but camera body is extremely hot and i realized that caused battery swelling
If i send it to Gopro center, they can replace or fix it?
am in indonesia now.
Tourist
Posts: 2

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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Contact GoPro support hopefully they can help. Alternatively, you might try the place you purchased it. Often they are responsible for honouring warranties.

You need the camera and batteries replacing if still in the warranty window. Good luck.
Tourist
Posts: 3

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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Thanks!!
Obviously, i bought it at Bestbuy in states, but i live in indonesia now….😓
Better contact gopro and get help from them..
Thanks anyway!!
Sightseer
Posts: 2

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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Hello,

I bought a GoPro Hero 8 and the battery has started swelling up. Please let me know if anyone knows a way to contact support with this battery issue? Smiley Sad

 

Thank you.

GoPro
Posts: 15,660

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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@akila1341, please make sure to use recommended chargers for your GoPro. We want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Sightseer
Posts: 2

Re: Gopro Hero 8 Black overheating / Battery swelling issue

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Hi @aenriquez 

I charge the battery via the camera and do not have an eternal charger. I also have two identical batteries of which one is fine which the other seems to have swollen up.

I will contact the GoPro Support Team and see how they can assist me.

Thank you for your response.

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