03-14-2019 06:30 PM
03-15-2019 01:52 AM
You are best to Call a representative at 855-635-3578, have your Sales receipt and photos all handy they will ask you about hte camera, and the worst that can happen they say here is a 40% discount off retail, you are again best to call and let a rep help out, good luck and report back .
03-15-2019 08:22 AM
So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready. They may also ask you for pictures of the camera.