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Sightseer
Posts: 1

Gopro Hero 7 - waterproof? Really?

First time using the camera underwater, went on a swimming pool, first picture underwater and the camer shuts down, look in the screen, there is water on it. Enter website to confirm I wasn’t crazy and the camera is actually waterproof, read a lot of complaints online describing the same problem. Their garantee does not cover “water damage” for a camera that SHOULD be waterproof!! Are you **bleep**ing kidding me? I want my money back!!!!!
Adventurer
Posts: 10,333

Re: Gopro Hero 7 - waterproof? Really?

 You are best to Call  a representative at 855-635-3578, have your Sales receipt and photos all handy they will ask you  about hte camera, and  the worst that can happen they say  here is a 40% discount off retail,  you are again best to call and let a rep help out,     good luck and report back .

GoPro
Posts: 10,731

Re: Gopro Hero 7 - waterproof? Really?

Hi @boldcliff55067

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready. They may also ask you for pictures of the camera.

 

Thanks!

Ej