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Tourist
Posts: 4
Accepted Solution

Gopro Hero 7 touch works camera works but the display does not.

 

Accepted Solutions
GoPro
Posts: 8,932

Re: Gopro Hero 7 touch works camera works but the display does not.

Thanks for trying @superboost31565

Our Support Team can arrange the Plus exchange or you.

They are available by phone or chat.

 

Regards,

Ej

View solution in original post

Tourist
Posts: 4

Re: Gopro Hero 7 touch works camera works but the display does not.


All Replies
GoPro
Posts: 2,432

Re: Gopro Hero 7 touch works camera works but the display does not.

@superboost31565, just to clarify, your HERO7 camera powers on but the touch display remains blank or black. Is this correct?

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here https://gopro.com/help/articles/block/microSD-Card-Considerations for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs

Tourist
Posts: 4

Re: Gopro Hero 7 touch works camera works but the display does not.

the camera turns on, can take a video or photowhatever

The touchscreen also works with no display,
A good example would be like using a windows laptop mousepad.
GoPro
Posts: 8,932

Re: Gopro Hero 7 touch works camera works but the display does not.

Hi @superboost31565

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 4

Re: Gopro Hero 7 touch works camera works but the display does not.

Yes maybe that's the case, screen doesn't work.
I tried everu little thing from reset to update
I want a replacement which is covered under gopro plus subscription.
GoPro
Posts: 8,932

Re: Gopro Hero 7 touch works camera works but the display does not.

Thanks for trying @superboost31565

Our Support Team can arrange the Plus exchange or you.

They are available by phone or chat.

 

Regards,

Ej

Tourist
Posts: 4

Re: Gopro Hero 7 touch works camera works but the display does not.

okay