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Reply
Hiker
Posts: 26

Re: Gopro Hero 7 Freezes continuously

Hello,

 

It seems that the new firmware just released has done the trick. It will take a bit to test, but the first test is encouraging. Just to note that BEFORE upgrading, download all your videos, as incompatibility may occur with the SD card, and you may need to reformat, thus losing everything.

 

Tx

BR

GoPro
Posts: 3,217

Re: Gopro Hero 7 Freezes continuously

@constantin07451, thanks for posting back with an update. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Hiker
Posts: 12

Re: Gopro Hero 7 Freezes continuously

It’s only took GoPro almost a year to come up with a working firmware, if I’d have known I’d have bought my hero7 black a year later when the “8” is released next month, this would have given me a working GoPro 7 at a discount price instead of a bug ridden one at premium price the year before.
Highlighted
Hiker
Posts: 46

Re: Gopro Hero 7 Freezes continuously

Does NOT FIX IT FOR ME.

I CAN'T CONFIRM THIS DOES NOT FIX THAT EXTERNAL BATTERY ISSUE
GoPro
Posts: 8,324

Re: Gopro Hero 7 Freezes continuously

Thank you for the update, @bikemivie. Let our Support team assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

Tourist
Posts: 6

Re: Gopro Hero 7 Freezes continuously

I went on my first dive with the 7 black in the dive case only 20ft. After a few short videos it froze. Did not know about the 10 sec on the mode button. Haf to wait to pull the battery. Camera was very hot. DOD have screen lock on and low light on. I am about ready to return this as I just got it 2 days ago. Had a 3+ never had any issues of freeze.
Explorer
Posts: 12,211

Re: Gopro Hero 7 Freezes continuously

@suzieqmia 

Have you done a manual update?

What SD card are you using (make/model/size)?

Did you format the card in the camera before using it?

Hiker
Posts: 12

Re: Gopro Hero 7 Freezes continuously


I had the exact same problems, but once I did a manual update using my desktop pc (NOT via the GoPro app) it cured the problems using firmware 1.80, if your cameras is using firmware 1.70 then update straight away 1.70 firmware is not fit for purpose