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Sightseer
Posts: 1

Gopro Hero 7 Black turns off immediately after pressing mode/power button

Hello,
I have this GoPro Hero 7 Black for 3 months and I used for 1h until this week when I record 20 mins and after this when I press mode/power button the camera beeps power on for 3-4 seconds (back screen show no error messages) and after this is turn off. (will remain open only for 4-5 seconds how much time will take to change from video to photo)
I try to manual update but without success because the amera will turn off after 4-5 seconds.
I try without sdcard, with another battery and without battery (camera conneected to USB on computer) and the poblem still appear.
GoPro
Posts: 8,988

Re: Gopro Hero 7 Black turns off immediately after pressing mode/power button

Hi @sweetdive51240

 

Thanks for trying to troubleshoot the issue.

It will be best to reach out to our Support Team to move forward with this concern.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the steps taken so far.

 

 

 

Thanks!
Ej