Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-350974%22%20slang%3D%22es-ES%22%3EGopro%20Hero%207%20Black%20freezes%2C%20and%20does%20not%20turn%20off%20or%20record.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350974%22%20slang%3D%22es-ES%22%3E%3CP%3EHello%20buy%20two%20Gopro%20Hero%207%20this%20year%202019%2C%20the%20two%20are%20giving%20me%20the%20following%20problem%2C%20when%20they%20start%20recording%2C%20they%20freeze%20(there%20is%20nothing%20to%20do)%2C%20I%20try%20to%20turn%20them%20off%20and%20they%20do%20not%20leave%20me%20any%20option%20to%20continue%20using%20them%2C%20I%20had%20to%20take%20out%20the%20battery%20and%20put%20it%20to%20work%2C%20I%20thought%20originally%20that%20maybe%20it%20was%20the%20heat%2C%20or%20the%20use%2C%20but%20if%20they%20do%20not%20have%20more%20than%206%20months%20of%20having%20bought%20them%20and%20the%20same%20thing%20happens%20to%20them%2C%20the%20software%20is%20updated%2C%20I%20take%20good%20care%20of%20them%2C%20they%20are%20clean%2C%20I%20do%20not%20understand%20what%20the%20problem%20is%2C%20buy%20them%20at%20Best%20Buy%20but%20do%20not%20buy%20them%20for%20sure%2C%20since%20I%20have%20Gorpo%205%20and%20in%204%20years%20has%20never%20given%20me%20problems%2C%20so%20I%20decided%20not%20to%20buy%20the%20insurance%2C%20now%20Best%20Buy%20tells%20me%20that%20Only%20the%20factory%20can%20help%20me.%26nbsp%3B%20%26nbsp%3B%20Any%20suggestions%26nbsp%3B%20Thank%20you...%26nbsp%3B%20Jos%C3%A9%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-350974%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-350994%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%207%20Black%20se%20congela%2C%20y%20no%20se%20apaga%20o%20graba.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-350994%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105101%22%20target%3D%22_blank%22%3E%40joosmiami%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20the%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%26nbsp%3BFreezes%26nbsp%3BUp%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EOther%20users%20also%20suggest%20turning%20orientation%20lock%20or%20auto-low%20light%20off.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379637%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20Hero%207%20Black%20freezes%2C%20and%20does%20not%20turn%20off%20or%20record.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379637%22%20slang%3D%22es-ES%22%3E%3CP%3EI%20bought%20my%20GoPro%20HERO%207%20black%20three%20weeks%20ago.%20Yesterday%20and%20today%20the%20exact%20same%20thing%20happened%20to%20me.%20I%20was%20snorkeling%20and%20the%20machine%20was%20locked.%20I%20should%20have%20taken%20out%20the%20battery%2C%20but%20being%20in%20the%20water%20I%20couldn't.%20Obviously%20I%20couldn't%20film%20anything%20else.%20On%20top%20of%20that%2C%20the%20last%20videos%20I%20made%20every%20time%20I%20worked%20were%20recorded%20badly.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20you%20can%20help%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379768%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%207%20Black%20se%20congela%2C%20y%20no%20se%20apaga%20o%20graba.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379768%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115149%22%20target%3D%22_blank%22%3E%40diana1962%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CSPAN%20style%3D%22font-family%3APFDinTextPro%2C%20Arial%2C%20sans-serif%22%3E%3CSPAN%20style%3D%22font-size%3A14px%22%3EWere%20you%20able%20to%20go%20through%20the%20suggested%20steps%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CSPAN%20style%3D%22font-family%3APFDinTextPro%2C%20Arial%2C%20sans-serif%22%3E%3CSPAN%20style%3D%22font-size%3A14px%22%3EThanks!%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%0A%3CP%3E%3CSPAN%20style%3D%22font-family%3APFDinTextPro%2C%20Arial%2C%20sans-serif%22%3E%3CSPAN%20style%3D%22font-size%3A14px%22%3EEj%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379777%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%207%20Black%20se%20congela%2C%20y%20no%20se%20apaga%20o%20graba.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379777%22%20slang%3D%22en-US%22%3E%3CP%3Ecan%20you%20describe%20how%20the%20videos%20were%20%22recorded%20badly%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWas%20it%20your%20mistake%2C%20or%20was%20the%20camera%20acting%20up%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379783%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20Hero%207%20Black%20freezes%2C%20and%20does%20not%20turn%20off%20or%20record.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379783%22%20slang%3D%22es-ES%22%3E%3CP%3EThe%20video%20file%20is%20a%20white%20square%20that%20contains%20nothing.%20It%20was%20always%20recorded%20like%20this%20when%20I%20was%20filming%20and%20the%20screen%20froze.%20It%20was%20like%20a%20damaged%20file.%20When%20I%20could%20take%20out%20the%20battery%20and%20turn%20on%20the%20camera%20again%2C%20it%20worked%20for%20a%20while%20recording%20videos%20again%20until%20the%20screen%20was%20locked%20again%20and%20I%20couldn't%20even%20turn%20off%20the%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379784%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20Hero%207%20Black%20freezes%2C%20and%20does%20not%20turn%20off%20or%20record.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379784%22%20slang%3D%22es-ES%22%3E%3CP%3EDo%20I%20have%20to%20update%20the%20GoPro%20version%20%3F%3F%20Anything%20else%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400546%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20Hero%207%20Black%20freezes%2C%20and%20does%20not%20turn%20off%20or%20record.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400546%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%2C%20I%20have%20a%20Gopro%20Hero%207%20black%2C%20it%20is%20updated%20and%20the%20SD%20cards%20amply%20meet%20the%20requirements%20to%20record%20even%20in%204K%2C%20however%20I%20record%20in%202.7.%20When%20I%20record%20the%20screen%20from%20time%20to%20time%2C%20my%20screen%20locks%20and%20no%20button%20works%20except%20the%20one%20to%20turn%20on%20and%20off%20that%20I%20have%20to%20leave%20it%20pressed%20for%20about%208%20to%2010%20seconds%20to%20reset%20it.%20Finally%2C%20in%20one%20of%20those%20screen%20locks%20or%20freezes%2C%20I%20was%20seen%20horizontally%20with%20green%20bars%20in%20the%20lower%20part%20of%20the%20screen%2C%20the%20use%20I%20give%20is%20diving%20and%20with%20its%20waterproof%20case%20so%20it%20does%20not%20fit%20that%20it%20warms%20up%20since%20with%20The%20water%20does%20not%20reach%20high%20temperatures.%20It%20is%20under%20warranty%20and%20I%20have%20taken%20it%20to%20the%20technical%20service%20twice%2C%20and%20they%20find%20nothing.%20What%20I%20can%20do%3F%20How%20can%20Gopro%20help%20me%3F%20Thank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400556%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%207%20Black%20se%20congela%2C%20y%20no%20se%20apaga%20o%20graba.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400556%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F119742%22%20target%3D%22_blank%22%3E%40coolpeak85057%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20specific%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EDoes%20the%20same%20happen%20when%20using%20a%20different%20resolution%2F%20mode%3F%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20reach%20out%20to%20our%20Support%20Team%20to%20check%20on%20this%20further.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 10,603

Re: Gopro Hero 7 Black se congela, y no se apaga o graba.

Hi @coolpeak85057

 

What specific SD card are you using?

Does the same happen when using a different resolution/ mode?

You can also reach out to our Support Team to check on this further.

https://gopro.com/help/ContactUs

 

Thanks!
Ej