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Tourist
Posts: 3

Gopro Hero 7 Black "no battery

[ New ]
Hello,
I bought new gopro hero 7 black. I wanted to switch it on. I have putted a battery in a gopro, but I see "NO BATT" in a top right corner.
Adventurer
Posts: 13,648

Re: Gopro Hero 7 Black "no battery

[ New ]

Please pull the bat out. place back in, then plug in the usb to a charger   1A or higher and allow at least 15 min to  charge, when complte  try again.

Tourist
Posts: 3

Re: Gopro Hero 7 Black "no battery

[ New ]
Unlucky nothing changed :/
GoPro
Posts: 23,212

Re: Gopro Hero 7 Black "no battery

[ New ]

Hi @wojtekgru9

 

Are you using a battery with a blue cap or strip?

If you haven't yet, please try a manual update. 

https://gopro.com/en/us/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Gopro Hero 7 Black "no battery

[ New ]

I had the same issue and I could not even update it because it said not enough battery life. I had also ordered off brand batteries for my camera and it would recognize only one of them lucky for me. I was able to then update the gopro and the issue is now resolved.


Tourist
Posts: 3

Re: Gopro Hero 7 Black "no battery

[ New ]
@aragon1006

I am using fully black battery with a strip to pull. I've already updated my gopro and again.. nothing changed :/
GoPro
Posts: 23,212

Re: Gopro Hero 7 Black "no battery

[ New ]

Thanks for trying @wojtekgru9

 

Let our Support Team check on this further. https://gopro.com/help/ContactUs

When reaching out to the team via chat, try changing the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.
Heads up! Our team is currently working through a volume of contacts so our response time may be slightly longer than usual.

 

Thanks!

Ej