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Tourist
Posts: 1

Gopro Hero 7 Black problem

[ New ]

Just newly brought my Gopro Hero 7 Black and updated to 1.8v (using sandisk extreme 32G)

There is some issues that I found

1. The Gopro Hero 7 Black sometime cant turn on

2. The Gopro Hero 7 Black sometime cant turn off

3. Will become hot by itself even already shut down for few hours (All voice control, connection are turn off), and the battery level become less than 10% (originally 90%) when turn on.

 


Accepted Solutions
GoPro
Posts: 27,065

Re: Gopro Hero 7 Black problem

[ New ]

Hi @fleetcliff6382

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

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All Replies
Adventurer
Posts: 13,867

Re: Gopro Hero 7 Black problem

[ New ]

I got the Cheapest camera that is the worst ever, with the BEst card in the Wolrd, and VIca- verca,  got no idea what I just said good luck ,, use a  card other then these Sandisks today. GopPro  has issues with sandisks more and more.

Hiker
Posts: 8

Re: Gopro Hero 7 Black problem

[ New ]
GoPro
Posts: 27,065

Re: Gopro Hero 7 Black problem

[ New ]

Hi @fleetcliff6382

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej