01-31-2019 07:39 AM
I've just bought a new Gopro Hero Black 7 in Viet Nam. I bought it because it's waterproof.
However, one minute into its first dip in a swimming pool, only breaking the surface, it filled up with water. I had, of course, been extra careful in making sure the doors were properly closed.
The shop where I bought it told me they can't do anything with it during Tet holiday, and that it would just sit in their office for two weeks.
I'm hoping that Gopro will do something about my brand new, very expensive, dead camera
01-31-2019 08:02 AM
So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a closer look on what happened.
You may reach them by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
04-22-2019 08:04 AM