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Sightseer
Posts: 1

Gopro Hero 7 Black not waterproof

Hi
I've just bought a new Gopro Hero Black 7 in Viet Nam. I bought it because it's waterproof.

However, one minute into its first dip in a swimming pool, only breaking the surface, it filled up with water. I had, of course, been extra careful in making sure the doors were properly closed.

The shop where I bought it told me they can't do anything with it during Tet holiday, and that it would just sit in their office for two weeks.

I'm hoping that Gopro will do something about my brand new, very expensive, dead camera

GoPro
Posts: 10,154

Re: Gopro Hero 7 Black not waterproof

 

Hi @ifmyante

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 

Let our Support Team take a closer look on what happened.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Gopro Hero 7 Black not waterproof

Same experience here. Camera filled with water. Camera was locked in the case.
GoPro
Posts: 10,154

Re: Gopro Hero 7 Black not waterproof

Hi @ptenberg72

 

Sorry to hear about what happened with your camera.

If you get in touch with our Support Team they should be able to provide you with your options.

https://gopro.com/help/ContactUs  

 

Thanks!
Ej