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Tourist
Posts: 1

Gopro Hero 7 Black battery

2 days ago I bought a Gopro Hero 7 Black. I barely used it yet, but yesterday the battery was on 84% when I turned it off. Today I wanted to turn it on and it didn’t respond. So I charged it and the battery was on 0%.

Voice commands was turned off, only wireless connections was turned on. What could possibly be the solution for this. (btw i have the latest update installed)
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GoPro
Posts: 9,735

Re: Gopro Hero 7 Black battery

 

Hi @bravebeach11511

 

Thank you for the information shared.

Please go over these steps to ensure that your battery performs as expected.

This will help us isolate where the trouble might be.

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs   

 

 

Regards,

Ej

 

Hiker
Posts: 146

Re: Gopro Hero 7 Black battery

it's a confirmed global horrible bug....nothing to test or try again and again...GoPro should fix this problem as soon as possible.

 

 

 

GoPro
Posts: 9,735

Re: Gopro Hero 7 Black battery

[ Edited ]

 

Hi @andregixxer

 

Sorry for any troubles caused.

We are trying to get to the bottom of this.

Information posted on the hub are coursed through the team in charge.

If the troubleshooting steps provided do not resolve the issue customers may refer to our Support Team.

 

 

Thanks!

Ej