04-07-2019 11:37 PM
I have a battery drain problem with my GoPro7 Black. I know there is another thread about this, but I can't add a message to it, so I have to start another one.
The problem is such as when I do a full recharge of the battery one day, and I want to use the camera 2 days after, I can barely shoot a minute of movie and the the battery is empty...
Everything is GoPro genuine brand, no third-party tools. I guess that you can check the serial number since you have my ID, right ?
Thanks in advance,
04-08-2019 07:40 AM
Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know.
This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .