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Sightseer
Posts: 2

Gopro Hero 7 Black Mic not recording sound with adapter brick

Brand new Hero7 black bought from Gopro, Mic adapter brick also bought from Gopro store.

 

I've tried 3 different mics (purple panda with 3.5mm trrs to trs adaptor, a Mosotech Lavalier Microphone and a Hama | VOIP Notebook Mircophone) 

 

None of them work. Please help before the lot goes back as I am reaching the end of my patience with all GoPro products! 

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Sightseer
Posts: 2

Re: Gopro Hero 7 Black Mic not recording sound with adapter brick

Please also note that quick capture is off, and under Input / Output I have tried Standard mic and Standard mic+ on all 3 of the mics. Nothing ever works
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GoPro
Posts: 19,679

Re: Gopro Hero 7 Black Mic not recording sound with adapter brick

Hi @superdawn28773

 

Does the same happen when using the camera on its own?

Please reach out to our Support Team to have this checked further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej