07-16-2018 01:43 PM
Battery integrity is important. We do not want you having trouble with the camera in any of your shoots. If you have not done it yet, see if your battery is in good condition by running a short record time test. Instructions on how to do it are detailed here: https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times
It will also help to manually update the camera firmware to ensure that there are no errors in it that would be causing the battery to not get fully charged. If the battery would still show the same behavior after these steps, our team at https://gopro.com/help/ContactUs will be able to help you with the next steps.
10-20-2017 01:04 PM
12-16-2017 08:53 AM
Customer support does not help at all. Again contacted them, and they have no clue of how to address this very common ussue. Red lights don't go off - battery charges to a maximum of 98%. Brand new camera.
12-29-2017 01:27 PM
Agreed. I just received my Gopro Hero 6 Black, and charged it for 2 days. Redlight will not power off, and battery charges to low 90's. I thought it was due to the missing SD card. Problem still exists after installing new SD card and charging camera.
GoPro --> What's the response? Is there an update? How is this issue being addressed?
12-29-2017 01:45 PM
Yes, I have the problem too. It would be nice if the GoPro team awakes from sleep and makes a concrete statement. I find it an impudence to deliver such an expensive camera that does not handle such elementary things.
01-01-2018 08:17 PM
Sorry, but these tips do not help.
It is the case that the specified capacity is only reached after a few charging cycles. However, the 100% charge should be achieved in any case. With the GoPro Dual-Charger, this works with all of my six batteries: The LEDs change from orange to green when the battery is full. That's how it should be.
Only if I charge in the camera, nothing goes beyond 98 percent. In rare cases, I also had 99 percent and if I pull out the plug in between and plug in again, I eventually reach 100% and the LED goes off. But that is definitely not the intended function. And it's not the feature described by GoPro in the manual.
By the way, I've already followed all the other tips that GoPro gives. The camera is now my fifth. How often should I exchange it? Should not you just check the thing once and find out that you have a development error / material defect / software error?