Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Gopro Hero 6 Black só Grava Vídeo em 4k

Olá, 

Tenho um Gopro Hero 6 Black onde a mesma só grava vídeo em formato 4k, caso coloque outra resolução, ela captura o áudio porém não apresenta imagem na tela, fica uma imagem branca. 


Alguém já viu algo parecido?


Accepted Solutions
Highlighted
GoPro
Posts: 13,318

Re: Gopro Hero 6 Black só Grava Vídeo em 4k

This is odd, @rafaels6317 How long has this been going on? Are you using one of the recommended SD cards for the HERO6 Black? See if manually updating the camera firmware will help. This process can clear any possible issue with the current installation on your camera. The steps below will guide you through it. 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

.Make sure that the camera is fully charged when you do this. It is also important that the SD card is formatted prior to the process. 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,318

Re: Gopro Hero 6 Black só Grava Vídeo em 4k

This is odd, @rafaels6317 How long has this been going on? Are you using one of the recommended SD cards for the HERO6 Black? See if manually updating the camera firmware will help. This process can clear any possible issue with the current installation on your camera. The steps below will guide you through it. 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

.Make sure that the camera is fully charged when you do this. It is also important that the SD card is formatted prior to the process. 

Highlighted
Sightseer
Posts: 2

Re: Gopro Hero 6 Black só Grava Vídeo em 4k

Funcionou perfeitamente após a atualização, muito obrigado :)