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09-16-2018 09:49 AM
Gopro Hero 5 wont connect to computer, grip or karma
[ New ]Hi all,
Had my go pro hero 5 for a couple of months along with the karma and grip, all was well and have used them all succesfully and downloaded the footage to my computer without any issues, however yesterday i put the go pro into the grip and the function buttons on the grip do not work (mode, record, highlight) you can still press the record button on the go pro itself but that is all. Got home and tried it in the karma and it connects according to the remote but when trying to swipe up it says connection issue please check your cameras connection, however i can still see everything on my go pro app on my iphone. I also plugged the lead into the computer and now it will not recognise the camera and a messgae pops up on my desktop saying usb malfuntion not recognised.
I have tried formatting my sd card, ive tried a different sd card (both of which worked previously) ive taken the harness off and re attatched, ive resetted the go pro to factory defaults, checked the software is up to date and still no joy.
Anybody have any ideas? thanks in advance
Andy
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09-17-2018 07:12 AM
Re: Gopro Hero 5 wont connect to computer, grip or karma
[ New ]
Hi @andyd12,
Thanks for letting us know.
Since it's still not working it would be best to contact our customer support team.
The can help you with that.
They are availa via phone or chat: https://gopro.com/help/ContactUs
Best Regards,
-Jay
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09-16-2018 10:35 AM
Re: Gopro Hero 5 wont connect to computer, grip or karma
[ New ]Hi @andyd12 so when you transfer data off the GoPro do you use the cable included with the camera?
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09-16-2018 12:48 PM
Re: Gopro Hero 5 wont connect to computer, grip or karma
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09-16-2018 03:12 PM
Re: Gopro Hero 5 wont connect to computer, grip or karma
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09-17-2018 03:59 AM
Re: Gopro Hero 5 wont connect to computer, grip or karma
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09-17-2018 07:12 AM
Re: Gopro Hero 5 wont connect to computer, grip or karma
[ New ]
Hi @andyd12,
Thanks for letting us know.
Since it's still not working it would be best to contact our customer support team.
The can help you with that.
They are availa via phone or chat: https://gopro.com/help/ContactUs
Best Regards,
-Jay