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Tourist
Posts: 3
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Gopro Hero 5 water leak inside Batery compartment

Hi Good morning,
I Have 10months old gopro hero 5.. since i bought that I'm always using that under the water,. But its still working and no damage, but on my last vacation after i used it at the pool, automatically shutdown and not working.. i went to abenson the place where i bought my Goprohero 5 because it still have WARRANTY.. they get and they tell me they will give it back after 3 to 4week... then 1month later they tell me, they can't fixed it because of liquid Damaged! They're instruct me to contact u. And to solved my prolem... please ur help is highly appreciated.. thank you so much.

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GoPro
Posts: 4,600

Re: Gopro Hero 5 water leak inside Batery compartment

Sorry to hear about what happened, @sweetgorge37400. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. Let our Support Team take a look at what happened. You may reach out to them by phone or chat through here: https://gopro.com/help/ContactUs

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GoPro
Posts: 4,600

Re: Gopro Hero 5 water leak inside Batery compartment

Sorry to hear about what happened, @sweetgorge37400. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. Let our Support Team take a look at what happened. You may reach out to them by phone or chat through here: https://gopro.com/help/ContactUs

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Tourist
Posts: 3

Re: Gopro Hero 5 water leak inside Batery compartment

Everytime i used it i always check and make sure that all doors are closed..
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GoPro
Posts: 4,600

Re: Gopro Hero 5 water leak inside Batery compartment

Hi @sweetgorge37400, we still want to look at what we can do to extend our help. Ensure to have your camera and proof of purchase ready for any information that they may need. Let our Support team take a look at what happened. You may reach out to them by phone or chat through here: https://gopro.com/help/ContactUs

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Tourist
Posts: 3

Re: Gopro Hero 5 water leak inside Batery compartment

I tried many times to reached ur customer support but the live chat is always closed..
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GoPro
Posts: 12,830

Re: Gopro Hero 5 water leak inside Batery compartment

Hi @sweetgorge37400 I have just tested to initiate chat session, and was able to get through.

Try selecting US as the country.

 

Thanks!

Ej