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Tourist
Posts: 2
Accepted Solution

Gopro Hero 5 - touchscreen isn´t working

I´ve got my Gopro now for a while and all of a sudden the touchscreen and the voice recognition weren´t responding any more. The Gopro did not fall on the groud or someting, I was only in the sea, but after that I cleanded it from the salt with normal water.

 

Does anybody have an advice for me? Or is there a possibility to reset my Gopro without using the touchscreen?

 

 

Thanks!

 

P.S.: I tried to update it manually and nothing changed.


Accepted Solutions
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GoPro
Posts: 3,924

Re: Gopro Hero 5 - touchscreen isn´t working

@davidstenitzer If the update is not working then I would recommend reaching out to our support team directly: https://gopro.com/help/PKBContactus

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Gopro Hero 5 - touchscreen isn´t working

Hi @davidstenitzer,

 

Did you notice any water inside of the camera? Was the manual update successful?

 

Best,

Ryan

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Tourist
Posts: 2

Re: Gopro Hero 5 - touchscreen isn´t working

There was no water inside it. The update didn't work.
Highlighted
GoPro
Posts: 3,924

Re: Gopro Hero 5 - touchscreen isn´t working

@davidstenitzer If the update is not working then I would recommend reaching out to our support team directly: https://gopro.com/help/PKBContactus

 

Best,

Ryan