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Tourist
Posts: 2
Accepted Solution

Gopro Hero 5 black won't turn on or charge

Greetings

 

I have a GoPro Hero 5 Black and it won't turn on during my holiday. I'm not getting any sign of life when i connect it to the charger. I have tried using the steps mentioned in help page that is by pressing the mode buttong for 8 to 10 seconds etc and it still won't turn on.

 

I have tried using the battery on my other GoPro hero 5 black and the battery is just fine so i know its not the battery issue.

 

I tried another suggestion which is to manually update the GoPro using the desktop Quik App but it wont detect my GoPro so now im stuck. Please suggest a solution. I can't tell if it is the hardware issue or software issue. Is there anyway of determining the actual culprit? Thanks

 

Harry


Accepted Solutions
GoPro
Posts: 3,924

Re: Gopro Hero 5 black won't turn on or charge

Hey All,

 

If you get in touch with our Support Team they should be able to help you out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Gopro Hero 5 black won't turn on or charge

Hey Harry,

 

@redstar67153

 

Give these steps a try to see if we can get that camera to power back on:

 

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Best,

Ryan

Tourist
Posts: 2

Re: Gopro Hero 5 black won't turn on or charge

Hi Ryan

Thanks for the suggestion. I have tried the mentioned procedures but still my GoPro is not showing any indication that it is turning on. Is there any other steps that I can try. Thanks

Harry
Tourist
Posts: 4

Re: Gopro Hero 5 black won't turn on or charge

I have the same issue . I bought my Hero 5 black from GoPro in amazon, and it arrived today  . Is there any way i could get a new battery or refund with the guarantee and the receipt? afortunately i ordered a back up battery but.. those are still $20.00 !!

Tourist
Posts: 4

Re: Gopro Hero 5 black won't turn on or charge

Hellow, i think i have the same problem . I bought my Hero 5 black from GoPro in amazon, and it arrived today so, when i used the battery that came with the package it didn't charge, but fortunately i ordered a back up battery and it does work   . Is there any way i could get a new battery or refund ? i have my guarantee and the receipt. Those are still $20.00 i don't want to lose !! heeeeelp pleeaseeeethe batteryThose are still $20.00 i don't want to lose !!

GoPro
Posts: 3,924

Re: Gopro Hero 5 black won't turn on or charge

Hey All,

 

If you get in touch with our Support Team they should be able to help you out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan