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Tourist
Posts: 1
Accepted Solution

Gopro Hero 5 black switches on but the screen at the back is on but does not show a display.

Hi I have a Gopro Hero 5 Black eddition the camera switches on the screen at the back eluminates it is blank though and it responds to touch when swiping from side to side. So the screen doesnt show anything. Image attached. Caerma firmware has been updated to latest 2.51 and installed corectly. wifi is some how switched off aswell. Would this suggest the lcd de display is faulty and should be reutrned.

IMG_5778.JPG

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Gopro Hero 5 black switches on but the screen at the back is on but does not show a display.

@fireyflame7105 - If the display has gone black, please reach out to our Support team at https://gopro.com/help/PKBContactus. They'll be glad to try and help get that corrected for you.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: Gopro Hero 5 black switches on but the screen at the back is on but does not show a display.

@fireyflame7105 - If the display has gone black, please reach out to our Support team at https://gopro.com/help/PKBContactus. They'll be glad to try and help get that corrected for you.

 

Thanks,

Jeff