09-11-2017 09:04 AM
Thanks God we are not alone!
I go exactly the same problem described into his post. My son does some Scooter Vlog and got the "No audio" problem very often. It's very frustrating when he goes on the road for 2h and come back with a ruined video without audio. We do not have any way to check that because each time S5 indicated Mic OK.
I chat with customer support and they offer to replace the External Mic adapter. But, if I read correctly, this will not solve the problem. I try 3-4 different microphone, but how I can tell if the Mic needs power or not?
So, I will try to open the H5 with the back button then wait 5 sec then press the shutter. Do you think I need to unplug/plug the external mic adapter when recording too?
@Anonymous, can you tell me what is your firmware version with the "Audio OK" instead of "Mic OK" because if that solve all your problems, I don't know why GoPro do not update it?
09-11-2017 07:53 PM
The first question I'll answer is the microphone one. You will know your mic is a powered mic only if it takes a battery (not talking about computer USB mic's which get power through the USB), if it's on a helmet and does not take a battery anywhere in the mic then I don't see it being powered. If you know your mic model number then a quick search online would tell you if it's powered or not as well. If it's a passive mic then you only need to plug it in. I use a Sony Stereo mic (which I don't recommend for motovlogging as there tends to be quite a bit of mic pop when something is too loud... seems to overload the mic). If you're using a regular Lapel mic then it's probably not one that takes a battery to power it. If you've tried multiple microphones then that rules out the potential issue of a bac mic. I also replaced my SD cards with the fastest ones available (spending upwards of $200 doing so) to see if that would fix the issue - it didn't.
The mic adapter is the easiest and cheapest thing for Gopro to replace so it's an obvious first choice... but I do not think it will solve the problem as I see many people have the same issue, even well known channels on youtube, with similar setups, have had issues with the S5 and it's audio. I'm not sure why Gopro hasn't acknowledged that there is an issue with this setup... it's possible that not many people use the S5 with an external mic so they don't get a ton of calls about it. They sent me my mic adapter and it didn't fix anything... but I now have a 2nd brand new adapter so thats a plus.
In terms of the Firmware, I see its V01:57 located right above the 'Exit Menu' option (pretty sure that's the Firmware?). I have no idea if the Firmware is truly what caused the issue for my camera, but they did replace my camera with one that has different display information: The 'Mic Ok' to 'Audio Ok' is an example, but another one is that my new camera doesn't have a Format SD Card option where as my old one did. Not sure if that's the difference between Firmware updates... or maybe they loaded the Gopro Hero 5 Black firmware accidentally on the Session! All joking aside, I'd say just run through the motions with whatever they want to try... it may take a month... but it'll be worth it having a camera that you can 1 touch turn on and off without worrying about audio.
(I've done about 20 videos since the camera was replaced and have used the 1 touch on and off numerous times while riding, creating many small clips that have had not had this audio issue happen even once)
Good luck and let us know what ends up happening!
12-16-2017 04:41 PM
It will not record audio if you are just pressing the top shutter button - the camera has to be powered on first.
Oh man. Thank you so much, This was driving me insane. I can reproduce this behavior every time. That is the best tip so far, it's a ridiculous constraint, but one I can work with. Again, thank you so much!
12-16-2017 07:54 PM
Glad to help! I keep mine powered on by keeping a connection with the GoPro app on my cell phone while riding my Harley. I then use voice commands to start and stop recording or to take a photo. Works great.
When I want to record something when off the bike and disconnected from the GoPro app I just press the power/menu button and then the shutter button within 3 seconds (before the camera shuts off.) This method will of course power up the camera first and start recording before powering off, which will give me audio with the external mic. If you just want to get your camera ready to record in the above scenario just follow the steps above and add a voice command to stop recording. This will keep your camera powered on and ready to record video AND audio for about 10 minutes before it powers off. Thanks to FishyComics for that last little workaround tip.
I wish that you could just turn the camera on and have it stay on like it used to in older firmware versions so we wouldn't have to have all these workarounds. Come on GoPro...are you listening.
02-11-2018 06:27 AM
Its really stupid for a $50 product they cant have it match the port properly. If Im going down the road at 100kph I worry it will get unseated. The fix worked for me but it shows a low quality standard by GoPro. Im also going to have to machine a perm spacer so It will always work.