Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3
Accepted Solution

Gopro Hero 5 Session SD Error

Hello, I bought a session 5 not too long ago. I started using a sandisk extreme 64gb at first, managed to record some good footage during a day of paintball. Little did I know that was going tobe the last time I could actually use the camera due to it giving me SD Errors no matter what I do. Ive tried manual updates, updates through the apps, it doesn't help 'cause my camera just gives me the SD Error message. I've tried reformatting on the camera, in the app, on the computer, nothing either. I've tried 3 SD cards and it just gives me the same thing every single time. I've also tried cleaning the SD Slot in the camera, nothing. Do I need to get a new camera? is there something wrong with my choices in SD Cards? I have 3 of the SD cards on the recommended list, nothing's worked so far aside from the first one I used prior to this issue popping up. It's really frustrating that I can't use this awesome camera for what I bought it for. I'm not shelling out anymore cash either on other SD cards.  Someone help me with this.


Accepted Solutions
GoPro
Posts: 3,924

Re: Gopro Hero 5 Session SD Error

Hi @raphabellon,

 

The serial number should not have anything to do with the performance of the camera. In fact I have two HERO5 Sessions that I have not had any SD Errors with serial numbers that start with 32113.

 

I would recommend giving these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/NO-SD-or-SD-ERR-on-Camera-s-LCD

 

If you are still having trouble after that reach out to our support team directly and they should be able to help you out:

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
Tourist
Posts: 3

Re: Gopro Hero 5 Session SD Error

Also, I found a thread that there is a certain batch of the session 5's that are notorious for the errors with the first series of numbers start off with 32113, and mine says exactly that for the first couple of numbers.

GoPro
Posts: 3,924

Re: Gopro Hero 5 Session SD Error

Hi @raphabellon,

 

The serial number should not have anything to do with the performance of the camera. In fact I have two HERO5 Sessions that I have not had any SD Errors with serial numbers that start with 32113.

 

I would recommend giving these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/NO-SD-or-SD-ERR-on-Camera-s-LCD

 

If you are still having trouble after that reach out to our support team directly and they should be able to help you out:

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

Highlighted
Tourist
Posts: 3

Re: Gopro Hero 5 Session SD Error

 

@ryanv12566,

 

Thanks for the suggestion. I've tried all of that, and no luck. I haven't had time to contact the support either due to limitations on operating hours, and the only options I get are chat and phone. Not sure if there's a direct e-mail option.