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Tourist
Posts: 4

Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

GP Hero 5 session bought in 2017. LCD screen works fine when charging but as soon as on battery power screen fades and is soon illegible. I am running newest firmware and Sandisk Extreme SD card. What to do?

GoPro
Posts: 6,097

Re: Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

Hi @spirydawn30463,

 

Have you tried resetting the camera and install a new firmware manually?

 

Here's how to install firmware manually: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO4-Session

 

Please make sure to follow manual update steps. 

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

Thanks Jay. I have tried both steps now but it did not help. On battery power the lcd screen starts off ok:ish (although much dimmer than when connected to a power source), but the quickly fades as battery power fades. Any other ideas what to do? Thanks.

GoPro
Posts: 25,139

Re: Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

 

Hi @spirydawn30463

 

Would you mind taking a video of your camera's behavior?

This will help us assess the issue further.

 

Thanks!
Ej

Tourist
Posts: 4

Re: Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

Hi. Will do that in ca one week pnce back from travels.

GoPro
Posts: 6,097

Re: Gopro Hero 5 Session LCD screen brightness not working when camera on battery?

[ New ]

 

Thanks @spirydawn30463.