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Hiker
Posts: 14

Re: Gopro Hero 5 Leak Warranty

[ Edited ]

after they review all the variables involved with a possible leak, I'm sure GoPro will get you straightened out. 

Tourist
Posts: 7

Re: Gopro Hero 5 Leak Warranty

GoPro have offered me a one-time courtesy of repairing/replacing my camera! Really nice of them, thank you!

 

I'll keep posting what happens next. My next step is shipping my camera to them.

Adventurer
Posts: 8,761

Re: Gopro Hero 5 Leak Warranty


@shomz wrote:

GoPro have offered me a one-time courtesy of repairing/replacing my camera! Really nice of them, thank you!

 

I'll keep posting what happens next. My next step is shipping my camera to them.


that is service.   happy to hear your outcome

Tourist
Posts: 4

Re: Gopro Hero 5 Leak Warranty

May I ask how long have you had your GoPro for? Because i haven't had success with getting them to replace my water damaged GoPro yet...

Tourist
Posts: 7

Re: Gopro Hero 5 Leak Warranty

Pretty long time - I got it in the first or second week they've launched it (early Oct). But I haven't used it much in the water, maybe 4 or 5 times (2 times in salty, the second time it died)... So, maybe those first versions were faulty and they want them off the market... or they agreed to repair/replace it because it wasn't used much in the water (they asked me how much I used it and also to send them the photos of the both door seals).
Tourist
Posts: 4

Re: Gopro Hero 5 Leak Warranty

Thanks for sharing! Sounds like my situation but they only offered me the 40% off... Perhaps i'll try to get in touch with them again and try my luck

Highlighted
Tourist
Posts: 7

Re: Gopro Hero 5 Leak Warranty

I'm waiting for the replacement to arrive.

 

Of course, Hero 6 has been launched in the meantime...