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Tourist
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Gopro Hero 5 Black

Hello, I bought a Gopro Hero 5 black in Australia 2 months ago and now that I’m traveling in the philippines I was recording some videos in the water and it had a water leak which a few minutes later made the gopro not turn on again. Everything was closed perfect so this problem shouldn’t had happened because it’s main characteristic is that it’s waterproof. I was trying to find the bill from when I bought the gopro but I think I’ve lost it. Anyway, do you think when I return to australia I can get it fixed for free or get a new one for free in the store where I bought it? JB Hi Fi is the name of the shop. And do you think without the bill that’s impossible? Because I think that one item that you pay 400$ will have it’s own code number and will be recorded in their computer. We are in 2018, too much to be just depending on a piece of paper..
Thanks in advance for all the help!!! 🙌

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GoPro
Posts: 3,924

Re: Gopro Hero 5 Black

Hi @swiftdawn20661,

 

If you get in touch with our Support Team directly they may be able to help! You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Gopro Hero 5 Black

Hi @swiftdawn20661,

 

If you get in touch with our Support Team directly they may be able to help! You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan