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Tourist
Posts: 1

Gopro Hero 5 Black Can’t be Fixed

At 0900 we went to beach for some snoorkeling activities. We trying to record some video in the water a few two minute. We didn’t realize that charger spot on the gopro don’t close properly. Second time we put Gopro in the water and we found the lcd on the camera turn blank and didn’t work anymore. We trying to rest the gopro about whole day and charger the gopro. The gopro only turn on the red light at the lcd and nothing happen next. We are try service the gopro at local store to but no result currently. Any advice for this issues?
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GoPro
Posts: 3,924

Re: Gopro Hero 5 Black Can’t be Fixed

Hi @foggyridge56433,

 

I am sorry to hear about the issue with your camera. For issues relating to water damage you will need to get in touch with the Support Team by Phone or Chat: https://gopro.com/help/ContactUs

 

Once you get a case going they will take a look at what happened and may be able to help.

 

Cheers,

Ryan