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Sightseer
Posts: 1

Gopro Hero 5 Black Bildschirm

[ New ]

Hallo,

 

bei meiner oben genannten GoPro funktioniert der LCD-Bildschirm nicht mehr. Er bleibt schwarz bei allen Funktionen.

 

Ein Update habe ich bereits durchgeführt, jedoch ohne Erfolg.

 

Wie kann ich das Problem ggf. lösen?

 

Danke im Voraus.

Anian Schwägerl


Accepted Solutions
GoPro
Posts: 23,316

Re: Gopro Hero 5 Black Bildschirm

[ New ]

 

Hi @aniano1

 

1. Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset.

  • From the main screen, swipe down.
  • Tap Preferences > Factory Reset, and then tap Next.

Let us know if this works.

You may also contact our Support Team for further assistance.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 23,316

Re: Gopro Hero 5 Black Bildschirm

[ New ]

 

Hi @aniano1

 

1. Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset.

  • From the main screen, swipe down.
  • Tap Preferences > Factory Reset, and then tap Next.

Let us know if this works.

You may also contact our Support Team for further assistance.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej