Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Gopro Hero 5 Black Bildschirm

Hallo,

 

bei meiner oben genannten GoPro funktioniert der LCD-Bildschirm nicht mehr. Er bleibt schwarz bei allen Funktionen.

 

Ein Update habe ich bereits durchgeführt, jedoch ohne Erfolg.

 

Wie kann ich das Problem ggf. lösen?

 

Danke im Voraus.

Anian Schwägerl


Accepted Solutions
Highlighted
GoPro
Posts: 15,215

Re: Gopro Hero 5 Black Bildschirm

 

Hi @aniano1

 

1. Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset.

  • From the main screen, swipe down.
  • Tap Preferences > Factory Reset, and then tap Next.

Let us know if this works.

You may also contact our Support Team for further assistance.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,215

Re: Gopro Hero 5 Black Bildschirm

 

Hi @aniano1

 

1. Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. 
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset.

  • From the main screen, swipe down.
  • Tap Preferences > Factory Reset, and then tap Next.

Let us know if this works.

You may also contact our Support Team for further assistance.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej