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Tourist
Posts: 2

Gopro Hero 4 session wifi won't turn on

Hi,

My Hero 4 session wifi won't turn on.

Everything else works with the shutter button, except when I press SELECT CONTROL APP or even SELECT CONTROL RC. It beeps, but the blue light dosen't come on. I don't have Add New as an option. It says that my software is v02.00. 

I did the latest update, i've reseted the wifi settings and the gopro itself, I tried without my micro SD card inside, but it still dosen't work.

I tried for 2 days now to chat with the Gopro team, but everytime it says :

Sorry, all agents are helping other customers right now. Please try again later.

I got my Gopro on September 5th 2017, so it's not really old. The wifi stoped working on January 5th 2018. 

Do you have any suggestions? 

 

Thank you

GoPro
Posts: 3,924

Re: Gopro Hero 4 session wifi won't turn on

Hey @oligopro4,

 

If you can not get in touch by Chat I would recommend trying by Phone:

 

https://gopro.com/help/articles/Block/Telephone-Numbers

 

Best,

Ryan

Tourist
Posts: 2

Re: Gopro Hero 4 session wifi won't turn on

Hi @ryanv12566,
Thanks for the tip, but I live in Canada so I don't have the international number to call.

Thanks,
Oli
Highlighted
Tourist
Posts: 2

Re: Gopro Hero 4 session wifi won't turn on

Was there any fix for this or has GoPro left us out to dry?

 

 

GoPro
Posts: 8,324

Re: Gopro Hero 4 session wifi won't turn on

Hello @sunnysand43713

 

It would be best to get in touch with our Support team for assistance on this particular case. You can chat or call them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Sightseer
Posts: 6

Re: Gopro Hero 4 session wifi won't turn on

Downgrade to Firmware V 1.50 and it works again... ;-)

https://goo.gl/8mygr5

It worked for me
Sightseer
Posts: 6

Re: Gopro Hero 4 session wifi won't turn on

Downgrade to Firmware V 1.50 and it works again...

https://goo.gl/8mygr5

It worked for me