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%3CLINGO-SUB%20id%3D%22lingo-sub-10993%22%20slang%3D%22en-US%22%3EGopro%20Hero%204%20case%20latch%20broken%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10993%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20piece%20on%20my%20Gopro%20(See%20Below)%20won't%20click%20back%20on%2C%20so%20I%20can't%20latch%20my%20case%20shut.%20It%20has%20been%20randomly%20falling%20off%20for%20a%20few%20months%20now%2C%20and%20it%20just%20refuses%20to%20clip%20back%20into%20place.%20Does%20it%20look%20like%20I'll%20have%20to%20contact%20Support%20for%20a%20new%20one%3F%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%20Ethan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-10993%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-11018%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%204%20case%20latch%20broken%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-11018%22%20slang%3D%22en-US%22%3E%3CP%3EA%20big%20Yes%2C%20you%20will%20have%20to%20contact%20Customer%20Support%20%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-11043%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%204%20case%20latch%20broken%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-11043%22%20slang%3D%22en-US%22%3E%3CP%3EThat's%20what%20I%20thought.%20Support%20has%20been%20contacted%2C%20and%20they%20will%20be%20sending%20me%20a%20complimentary%20replacement!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21144%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Hero%204%20case%20latch%20broken%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21144%22%20slang%3D%22en-US%22%3EI%20keep%20having%20an%20issue%20with%20the%20latch%20disconnecting%20from%20the%20oval%20ring.%20The%20plastic%20of%20the%20housing%20is%20very%20weak.%20After%20visiting%20this%20forum%2C%20I%20decided%20to%20look%20for%20a%20replacement%20and%20found%20an%20aluminum%20version%20on%20Ebay%20for%20under%20%243.%20I%20really%20like%20the%20new%20latch%2C%20it%20hooks%20on%20more%20evenly.%20There%20is%20even%20a%20screw%20on%20latch%20underneath%20that%20clips%20to%20the%20ring%20to%20keep%20it%20from%20falling%20off.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22http%3A%2F%2Fm.ebay.com%2Fitm%2F121938399724%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fm.ebay.com%2Fitm%2F121938399724%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ENow%20to%20find%20an%20alternative%20app%20to%20Capture%20that%20doesn't%20require%20a%20login%20for%20tethering.%3C%2FLINGO-BODY%3E
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Anonymous
Posts: 0
Accepted Solution

Gopro Hero 4 case latch broken?

This piece on my Gopro (See Below) won't click back on, so I can't latch my case shut. It has been randomly falling off for a few months now, and it just refuses to clip back into place. Does it look like I'll have to contact Support for a new one???

 

Thanks, Ethan

20160711_121316.jpg

Accepted Solutions
Nomad
Posts: 364

Re: Gopro Hero 4 case latch broken?

A big Yes, you will have to contact Customer Support :
https://gopro.com/help/PKBContactus

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All Replies
Nomad
Posts: 364

Re: Gopro Hero 4 case latch broken?

A big Yes, you will have to contact Customer Support :
https://gopro.com/help/PKBContactus

Anonymous
Posts: 0

Re: Gopro Hero 4 case latch broken?

[ Edited ]

That's what I thought. Support has been contacted, and they will be sending me a complimentary replacement!

Nomad
Posts: 127

Re: Gopro Hero 4 case latch broken?

I keep having an issue with the latch disconnecting from the oval ring. The plastic of the housing is very weak. After visiting this forum, I decided to look for a replacement and found an aluminum version on Ebay for under $3. I really like the new latch, it hooks on more evenly. There is even a screw on latch underneath that clips to the ring to keep it from falling off.

http://m.ebay.com/itm/121938399724

Now to find an alternative app to Capture that doesn't require a login for tethering.