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Tourist
Posts: 6
Accepted Solution

Gopro Hero 4 Session doesn't work with sd card anymore

Hello Gopro,

 

I got a Gopro Hero 4 Session and i used it quite alot in Londen 3 weeks ago and all of a sudden the Gopro doesn't want to respond to any inputs when the SD card is in. When the SD card is out it works just fine... hope you guys can help me ^^'

Greating from the Netherlands

Didier Neefe


Accepted Solutions
GoPro
Posts: 8,289

Re: Gopro Hero 4 Session doesn't work with sd card anymore

[ Edited ]

Thank you for the quick response, @digitalwolffpv. Did you format the SD card prior to saving the UPDATE folder in it? Before putting the SD card back into the camera, it must only contain the UPDATE folder (the extracted one not the .zip downloaded one, named as is, all capitalized letters, no other characters). If you have DCIM, MISC, and other items in the SD card, the update will not work. So make sure that those other items are deleted. Also, the camera must be turned off and be charged to at least 50% before the update process.  Is this how you did it?

 

Thanks!

View solution in original post


All Replies
GoPro
Posts: 4,036

Re: Gopro Hero 4 Session doesn't work with sd card anymore

 

Hi @digitalwolffpv

 

Looks like you need to change your SD card. 

You can try to reformat it first though. 

 

Please make sure as well that you're using a recommended SD card. 

 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

 

 

Thanks and Regards,

-Jay 

Tourist
Posts: 6

Re: Gopro Hero 4 Session doesn't work with sd card anymore

[ Edited ]

why do i have to change sd card??? thisone worked fine for several years and all of a sudden not anymore?? its a Lexar 633x 64GB the last one on the list: Lexar 633x UHS-I 64GB (LSDMI64GBBNL633R)

  
GoPro
Posts: 4,036

Re: Gopro Hero 4 Session doesn't work with sd card anymore

 

Hi @digitalwolffpv

 

You will only change your SD card if reformatting it won't work. 

You can also try to install a new firmware to your camera and see if that will solve the issue. 

 

If issue persist you really have to change your SD card. 

 

Here's how to install a new firmware: https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session

Follow the manual Update procedure on that website. 

 

If you need step by step assistance call or chat with a GoPro Customer Support Representative: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 6

Re: Gopro Hero 4 Session doesn't work with sd card anymore

it says that it is Up to date (firmware version 2.00) and i tried a different micro sd card too and that didnt work either... (an Sandisk 32GB)

GoPro
Posts: 8,289

Re: Gopro Hero 4 Session doesn't work with sd card anymore

Hello @digitalwolffpv

 

Thank you for trying out the suggested steps. We would like to see if the issue you are experiencing is associated to possible errors with the current installation so even if your camera is already with the latest firmware, we recommend still doing the manual update. If after the manual update, and using a recommended SD card the camera will still not work, it would be time to reach out to our Support team for further assistance. 

Let us know how it goes. 

Thanks, 
Marius

Tourist
Posts: 6

Re: Gopro Hero 4 Session doesn't work with sd card anymore

oke i did everything step by step but when i put the sd card inside the gopro the gopro should say updating software but it doesnt show me anything... :,(

GoPro
Posts: 8,289

Re: Gopro Hero 4 Session doesn't work with sd card anymore

[ Edited ]

Thank you for the quick response, @digitalwolffpv. Did you format the SD card prior to saving the UPDATE folder in it? Before putting the SD card back into the camera, it must only contain the UPDATE folder (the extracted one not the .zip downloaded one, named as is, all capitalized letters, no other characters). If you have DCIM, MISC, and other items in the SD card, the update will not work. So make sure that those other items are deleted. Also, the camera must be turned off and be charged to at least 50% before the update process.  Is this how you did it?

 

Thanks!