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Tourist
Posts: 6

Gopro Hero 4 Session - Restarting problem

hello, my camera has the following problem (link):

https://www.youtube.com/watch?v=dDjix5LpwQQ


Does anyone know how to solve it? or does anyone know what it is?
Highlighted
GoPro
Posts: 15,248

Re: Gopro Hero 4 Session - Restarting problem

Hi @cacha00

 

Thank you for sharing the video. It seems that the camera is experiencing some freezing issue. Please go over the steps listed on this link, it should get this corrected.

 

If the issue persists, please reach out to our Support Team via phone or chat to isolate the issue further. https://gopro.com/help/ContactUs

 

 

Thanks! 

EJ

Highlighted
Tourist
Posts: 6

Re: Gopro Hero 4 Session - Restarting problem

Thanks, i will follow the steps and then say somethig! :)

PS: I hope it work.

 

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Tourist
Posts: 6

Re: Gopro Hero 4 Session - Restarting problem

So, when i change the resolution to 720 or  960, the camara record 6 seconds and then turns off and restart... if i put the resoluton in 1080 or 1440 the camara restarts again and again...

 

i make the reset for the factory settings and... nothing...

 

 

any idea? :(

 

Thanks

Highlighted
Tourist
Posts: 6

Re: Gopro Hero 4 Session - Restarting problem

I use a San disk Ultra 32Gb C10 and i have recorded with him already...

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GoPro
Posts: 12,402

Re: Gopro Hero 4 Session - Restarting problem

Hello @cacha00

 

Since you have performed the recommended troubleshooting steps already, it would be best to get in touch with our Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius