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Reply
Hiker
Posts: 7
Accepted Solution

Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

[ Edited ]

Hi there

 

So i am having some troubles updating my Gopro Hero 3 Silver.

When i switch it on it doesn't show the usual "Hero 3 Firmware 3.00" or what ever number it is. like my other gopros It just goes straight to capture mode. I've tried doing a hard reset. Multiple firmware updates + Downgrading firmware + using different SD cards which i know that worked on my other gopros. This one won't ready any of the sd cards. I also can't seem to find a thread that people have had this problem. So any help would be greatly appreciated

 

Cheers

 

Chris


Accepted Solutions
GoPro
Posts: 5,577

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Hello @syked. If you still have the update files, please try the process again. Make sure that only the files (not the folder) from the extracted UPDATE folder (not the downloaded UPDATE folder) are saved on the SD card. On teh SD card, there should only be the update files. Let us know how it goes for you. 

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Highlighted
GoPro
Posts: 5,021

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Hi @syked

 

Unlike other models, the HERO3 cameras do not need the UPDATE folder only the update files.

 

If you have tried transferring the files to the root of the SD card and it's still the same, the best path forward is to reach out to ourSupport Team.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 5,577

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Hello @syked. If you still have the update files, please try the process again. Make sure that only the files (not the folder) from the extracted UPDATE folder (not the downloaded UPDATE folder) are saved on the SD card. On teh SD card, there should only be the update files. Let us know how it goes for you. 

Hiker
Posts: 7

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Thanks for the reply.

 

I have been following the instructions down to a T. I honestly don't think i can do it anymore spot on lol. Unlike my other gopro's this is the only one that doesn't have that loading screen with "Hero 3 Firmware 3.xx" and i find this very unsual as i can update my other ones with the same SD card and there's no problem. I'm all out of ideas

 

Highlighted
GoPro
Posts: 5,021

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Hi @syked

 

Unlike other models, the HERO3 cameras do not need the UPDATE folder only the update files.

 

If you have tried transferring the files to the root of the SD card and it's still the same, the best path forward is to reach out to ourSupport Team.

 

Thanks!

Ej

Hiker
Posts: 7

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Well I hate to say it..... I didn't follow the instructions to a T. I followed both of your instructions and what do you know..... It worked. Pays to READ and not SPEED read and only look at key words haha.

 

Thank you very much for your help.

 

I have one more issue that I'm not sure if I should create another thread.

 

I also have a gopro that is stuck in reboot mode as soon as an SD card goes in it. If there is no SD there is no problem. How do i go about fixing this issue?

 

Cheers

 

Chris.

GoPro
Posts: 5,021

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

Thanks for going through the information again @syked

We are glad to hear that the update worked.

 

Regarding the other camera, it could be a bad SD card.

Have you tried using a different card?

 

Regards,

Ej

 

Hiker
Posts: 7

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

The SD Card is fine. It is the same SD card i used to just update my other Gopro. So i know it's not faulty at all. I have also tried my other SD cards small & big and still no luck

GoPro
Posts: 5,021

Re: Gopro Hero 3 Silver doesn't have a loading screen. It just goes straight to capture mode.

 

Hi @syked

 

It could be on the unit then. Is it also a HERO3 Silver or a different model?

 

Attempt to do a manual update.

 

If it's still the same, contact our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej