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Sightseer
Posts: 1

Gopro Hero 2018 won’t start with battery in device

Hello,

I just bought a Gopro 2018 a couple of weeks ago. Everything worked fine for 3 weeks.

Suddenly the Gopro dont start anymore. Its only starts when the battery is out and the Gopro is on the charger. I tried multiple battery’s (they all work in other Gopro’s) but when i put the battery in, the gopro stops right away..

Anyone knows a solution? Like to hear from you guys..
GoPro
Posts: 3,505

Re: Gopro Hero 2018 won’t start with battery in device

 

Hi @spirysurf48737

 

 

I think that's a hardware issue. 

You can contact GoPro Customer Support. 

via phone or chat: https://gopro.com/help/ContactUs

But before you do that try this: 
-Reformat your SD card

Go to this website: https://gopro.com/update/hero-2018
Click update your camera manually under other ways to update. 

Follow the on screen instruction. 

 

If that won't work please contact GoPro Customer Support. 

 

Best Regards,

-Jay