01-13-2019 10:10 AM - last edited on 01-13-2019 11:38 AM by mariustanya
Hi, my HERO 5 started to show lots of vertical black strips on the display. It was bought in Brazil - where I live - and it is still under the 1 year warranty period.
Could you please let me know the process to fix it?
01-13-2019 11:41 AM
Hello @spirystoke52826. Sorry to hear about the trouble with your camera. Our Support team will be glad to walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .
When you contact them, please make sure that you have your camera information, the proof of purchase, and sample pictures/video showing the issue ready so you can get assisted as quickly ass possible. By the way, we have removed the email and contact number information you posted for security purposes.