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Tourist
Posts: 2

Gopro HERO 5 with vertical stripes on the display

[ Edited ]

Hi, my HERO 5 started to show lots of vertical black strips on the display. It was bought in Brazil - where I live - and it is still under the 1 year warranty period.

Could you please let me know the process to fix it?

Thank you,
Guilherme Louzada

Tourist
Posts: 2

Re: Gopro HERO 5 with vertical stripes on the display

Hi, in addition, the touch screen display isn’t responding properly as well, it seems defective.
GoPro
Posts: 7,808

Re: Gopro HERO 5 with vertical stripes on the display

Hello @spirystoke52826. Sorry to hear about the trouble with your camera. Our Support team will be glad to walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs

When you contact them, please make sure that you have your camera information, the proof of purchase, and sample pictures/video showing the issue ready so you can get assisted as quickly ass possible. By the way, we have removed the email and contact number information you posted for security purposes.