Gopro Fusion Stuck Saving Video [ New ]

[spirystorm48143]

I have GoPro Fusion. It was working perfectly fine for the first couple of weeks until it stopped being able to save videos.

What happens is that it starts recording videos as normal but then when it stops is just says "Saving". It beeps 3 times as normal as if the file has been saved, but the Saving screen never goes away and I have to hard-stop the camera.

Afterwards there's a video saved, but when I try to export it, it's corrupted. Usually mostly white. 

Photos work fine, only videos are affected.

I tried formatting the SD cards, swapping them after and tried new ones. Nothing seems to work.

The camera has the latest software update installed - 1.80.

[aragon1006 · Accepted solution]

Hi @spirystorm48143

Thanks for trying to troubleshoot the camera.

What SD cards are you using?

Please try running a manual update. 

Useful for updating or reinstalling camera software. 

1. Go to the Fusion update page.
2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
3. Enter your Serial Number and other requested information, click Next Step.
4. Click "Download Update."
5. Click "Click here to download firmware."
6. Follow the steps on the screen for detailed instructions for your operating system.

NOTE: In some instances, it can take up to ≈15 minutes for the first portion of the Fusion update ("1/2" on the camera's screen) to complete and progress to the next step ("2/2"). Please do not remove your camera's battery or SD cards during this time.

Let us know how it goes.

You may also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

Regards,

Ej

[aragon1006 · Accepted solution]

Hi @spirystorm48143

Thanks for trying to troubleshoot the camera.

What SD cards are you using?

Please try running a manual update. 

Useful for updating or reinstalling camera software. 

1. Go to the Fusion update page.
2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
3. Enter your Serial Number and other requested information, click Next Step.
4. Click "Download Update."
5. Click "Click here to download firmware."
6. Follow the steps on the screen for detailed instructions for your operating system.

NOTE: In some instances, it can take up to ≈15 minutes for the first portion of the Fusion update ("1/2" on the camera's screen) to complete and progress to the next step ("2/2"). Please do not remove your camera's battery or SD cards during this time.

Let us know how it goes.

You may also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

Regards,

Ej

[spirystorm48143]

Thanks! The manual update worked.

[jayr3438]

Hi @spirystorm48143,

Glad to know that.

-Jay