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Sightseer
Posts: 2

Gopro Fusion Footage on Samsung S9 only Black

when i import foto or video from the fusion to my samsung galaxy s9 i see the thumbnail but when i go into the footage it is only black. i can play videos and hear the sound but its black. 

it worked once but seems an update killed it. did someone had the same problem and how can i sovle it?

Explorer
Posts: 12,388

Re: Gopro Fusion Footage on Samsung S9 only Black

@marcos31865 Go into the app settings and clear the cache.  If that doesn't work, fully delete the app, restart your phone and re-install.  I use an LG v30 which works a little better than the Samsung Galaxy phones, but after the last update I was having a similar issue.  Clearing the cache worked for me.

GoPro
Posts: 3,574

Re: Gopro Fusion Footage on Samsung S9 only Black

Sorry to hear about the trouble, @marcos31865. In addition to what has been suggested and just for our reference, what's the model number of Samsung Galaxy S9 that you have?