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Hiker
Posts: 9

Gopro App for hero 8 and android 8.1.0

[ New ]

Just got a hero 8 and I can't use the gopro app on my moto e play with android version 8.1.0 tried earlier versions but with no avail. Any help would be grateful. In google app store it says you have to have android version 10.0 and in your Gopro's help it says version 7 or later so nothing works and am getting a little bit annoyed.


Accepted Solutions
GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

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Hello @coolsurf23821. Sorry to hear that you are not able to use the GoPro App. There is information at https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-App-not-compatible-with-my-device/m-p/543... that you may refer to. 

View solution in original post


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GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

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Hello @ericr4663. The GoPro App is compatible with any Android phone running on Android 7.0 or higher. Both the support article GoPro App Compatibility and the app information in the Google Play Store state the same thing. 

 

A screenshot of what you see on your end will be greatly helpful. Also, is this the first time that you are downloading or installing the GoPro App on your phone? 

 

 

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Capturegopro.PNG

 

I have checked this number of times keep getting the same message this app is incompatible with all your devices its that bad the Gopro app does not show up in google play.

Nomad
Posts: 6,886

Re: Gopro App for hero 8 and android 8.1.0

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Your phone is running Android (which is made by Google).  You're trying to download the app from the Google store (which is owned and operated by Google).  Google store is running a compatibility check on your phone and not allowing you to download the app as a result (this problem is being caused by Google).

 

I'm running Android 8 and using a Galaxy S7 and the app is readily available for use, so GoPro are fine.  

 

You will need to contact Google and ask them why they won't allow you to download an app from their store.

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Sorry but were in my original post did I mention I was using a google phone? As in the post I said I have a Moto e play phone with android version 8.1.0. So the problem still is I can't download the app at all from google store.

Nomad
Posts: 6,886

Re: Gopro App for hero 8 and android 8.1.0

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There seems to be a misunderstanding here.  I didn't say you were using a google phone, I said you were using a phone a phone running android (which is an operating system based on linux but modified and developed by....... Google).

 

Google store runs a compatibility check on your phones hardware (Google store is maintained and run by ......Google).

 

So the issue is with Google, they are the one's preventing you from downloading the app.  

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Still having trouble but found the version I need for my phone its Gopro Version 6.0 as this is for my Andriod version of 8.1.0.

Problem is I downloaded the APK file but it won't install on my phone gets most of the way then says"App not installed".

All the earlier Gopro app versions don't have Hero 8 black showing up and this is very annoying for me trying to get at least this later version to work.

To Irishman am so sorry If my message seemed rude to your reply I am just gutted and annoyed you pay out over £300 for a gopro and you can't even pair it on your phone.

With messing with my phone to try and get a version of the working I lost all my contact numbers which again am not happy with myself.

Nomad
Posts: 6,886

Re: Gopro App for hero 8 and android 8.1.0

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No worries, I can understand your frustration.  When you go into your phones security settings, does it contain an option for allowing the installation of unsigned APK files?  Your phone could be blocking the install due to security settings, you may have to "Allow install from unknown source".  

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Already tried that still saying app not installed well it looks like I can't use my phone just use the Gopro Hero 8 screen to do stuff.

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Finally got my Gopro Hero 8 Black updated had to use one of my kids Ipads to download the app then update, but no joy on my phone.

Got the 6.1 update installed on my phone but it just crashes but I've got the firmware updated am happy enough with that.

GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

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Hello, @ericr4663. Our team is looking into this issue at this time. We'd like to gather more info to help us isolate the issue. May we know from which location you are trying to download the GoPro App? Thanks!

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Tried on Google play but says Your device is not compatible with this version I have a moto e5 play phone with android updated to 8.1.0. 

The older versions show just the Gopro 7 but I have the Gopro 8 tried older APKs from websites but they were not showing the Gopro 8.

Then tried Gopro app version 6.1 apk as it had Gopro 8 on it but it just crashed all the time on my phone.

Not all of us can spend on expensive phones and I don't rely on my phone as others do.

GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

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Thank you for the details you provided, @ericr4663. Which country are you in, or the location you are downloading the app from? Thanks!

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Many thanks for responding to me mariustanya am in Northern Ireland part of the UK.  Yet again tried an older version APK think it was 5.2.1 not showing Gopro hero 8 but said found my Gopro but then crashed when trying to connect..

Hiker
Posts: 9

Re: Gopro App for hero 8 and android 8.1.0

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Success I hope, downloaded version of Gopro App 6.4.1 found my Gopro updated and its running on my phone.

Only tried it twice hopefully it keeps running ok but at last am done.

GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

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Great to know that, @ericr4663. Thank you for the update. Enjoy using your camera!

Sightseer
Posts: 1

Re: Gopro App for hero 8 and android 8.1.0

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I have the same problem. After I updated my android to version 8.1.0 I can no longer use GoPro App. At the Google play store, it says: Your device isn´t compatible with this version. 

GoPro
Posts: 19,608

Re: Gopro App for hero 8 and android 8.1.0

[ New ]

Hello @coolsurf23821. Sorry to hear that you are not able to use the GoPro App. There is information at https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-App-not-compatible-with-my-device/m-p/543... that you may refer to.