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Tourist
Posts: 3

Gopro 9 problems

[ New ]
Hello, I got the new Gopro 9 a few days ago and am unfortunately very disappointed with the quality. I noticed the following errors:

-Hypersmoth is on but it's still shaky

-as soon as I drive into a forest, the picture looks blurry and frayed

- the vidos are often out of focus



After a manual update to FW 1.21 it got better but not right. There is still a lot of room for improvement here.

compared to the recordings with the gopro8, the videos are worse. I also tried different settings but the same errors everywhere.



Do you think that the software is still being updated here?
Backpacker
Posts: 1,174

Re: Gopro 9 problems

[ New ]

hi,

 

- out of focus - by no means as everything from 20cm to horizon is in focus in gopro optics.

- the blur and out of focus like is because of the low light and low frame per second (+ hypersmooth)

- if you use 25fps video with hypersmooth in low light, force the shutter to 1/50 or to 1/100 to have crisp frame that camera can work it to achieve the right stabilization.

 

just me,

robert

 

 

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]
I compared almost identical shots from the GoPro 8 with the 9 and noticed the problems mentioned above. I also got the feeling that hypersmooth isn't working properly I know that the gopro wears off in bad light, but as already mentioned the recordings are significantly worse compared to the gopro8 and I suspect a problem with the firmware.

Tourist
Posts: 4

Re: Gopro 9 problems

[ New ]

I have exactly the same problems. With my Hero 9, Hypersmooth does not seem to work at all. I did a test on a mountain bike yesterday. The recordings are catastrophic. It shakes and shakes... My Hero 7 takes much better pictures. This can't be?

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

After update to FW 1.21 and reset to factory settings?

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Yes the same here! 

 

My my settings were

 

4k 24fps

hypersmooth boost

superview

iso 100/800

shutter auto

 

I beleive in dark areas the camera needs more light so i will try again with max iso 1600... 

 

By the way i updated the software as soon as i received and i tried just once... I will try also 2.7k 60 and 4k 30 fps.

 

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

I got the best results with 4k50 Linear + horizon alignment, Hyperboost = on, ISO max 1600.

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

I see... I need the superview as i use the gopro with the chesty, linear is too narrow for me... But i'll definitely try more fps as it may fix the issue. Thanks

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Here is the video...

Tourist
Posts: 4

Re: Gopro 9 problems

[ New ]

Did the update just after receiving it. Did not reset to factory settings. Why is this important?

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

I didn't reset too... I don't beleive this cause the issue but, I may try resetting first...

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

It is not "important" but may be decisive.

In the case of video, 60FPS and a lot more light would be the solution. It could probably be useful to switch off the stabilization in the camera and then stabilize the video in post-processing with ReelSteady. At least with the Hero 8 that was always an advantage!
In any case, I would first try with 60FPS with more light and Hypersmooth = on with Linear +. ISO to 1600 could be helpful so that the shutter speed remains low and thus the image is sharper. It is possible that there will then be more image noise ...

 

The Hero 9 differs somewhat from the Hero 8 in terms of image quality, stabilization, etc. Settings that were good for the Hero 8, unfortunately no longer fit for the Hero 9 ...

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Many thanks. I will try first 60fps and 1600 iso as you suggested but linear is too narrow for me so i will keep on hypersmooth... Later i may go for a ride so i will try thanks!

Hiker
Posts: 517

Re: Gopro 9 problems

[ New ]

try ev -1

iso max 1600/3200

this will force the fastest shutter speed 

 

Andrea

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

I will try - 0/0,5/1/1,5 Ev to check how the camera react at the same point and light level... Over 1600 iso is too much and too noisy (i don't ride in the night time) it's just a little bit darker under the trees with cloudy sky... 

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

As I said, the Hero 9 is not really comparable to the Hero 8 - the differences are greater here than between Hero 7 and Hero 8.
The Hero 9 has a different chip with a higher resolution (up to 5k), which of course changes some of the light sensitivity and all things related to it (shutter speed, ISO, etc.).
The "problem" of the blurred edges that can be seen in the video was also my first with the Hero 8 - 4K60, low light, ISO max = 800 and Hypersmooth = on.
This made the shutter speed too high, so that the camera reached the limits of 60FPS ...
The solution was to either fix the shutter speed, increase the ISO value and, under certain circumstances, Preserving or not stabilizing image noise and subsequently editing the video with ReelSteady - that's exactly what I did!
Of course I could have taken the picture with more light - but that would have been too easy ;)

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]
So update the Gopro manually and then reset it to the factory settings?

And you mean it is normal that the gopro 9 starts to rustle and becomes more restless in slightly worse lighting conditions?
Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Thanks! 

 

I've just done a manual update, a reset and just discovered that when you select at 60fps supewide as you said the hypermooth menu became yellow and warning you that it will work when possible. Here is the problem!  

 

So i will try first 4k 30 fps as will allaw more light to reach the sensor than 60 fps with the same resolution to see the difference.

 

Anyhow.. I will make it lol. Many thanks for your support and your experience. 

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

@fireyflare42807  The Hero 9 has a new image chip with more pixels = higher resolution (5k) - but also means less light-sensitive. So if there is little light, a higher ISO value must be set, which means that image noise occurs / can occur earlier.

Or the shutter speed is slower at a lower ISO value - then the image becomes blurred when moving quickly.

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Hello again, i finally tested the camera properly... and seems much better now!

 

4k - 30fps - iso 100/1600 - Superview - Hypermooth on - 0 ev


Thanks for your support guys! 

 

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]

I am happy that you were able to achieve good results with the settings! are all your problems solved with it? I am unfortunately not satisfied with the performance of the gopro 9! I think it's nonsense that you have to make so many settings to get a reasonably good quality. I want to use the gopro ONLY with the mountain bike and am therefore a lot in the forest. I am currently thinking about exchanging the gopro 9 and getting the 8 because it is much "easier or less complicated" I would like to be able to freely choose the settings and not have to rely on 30 FPS!

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

I would say I'm not satisfied 100% as i can still see some artifact and wobbling in the image even trying different settings as suggested...

 

I reckon there is a problem with my camera i will try to get in touch with GoPro about it. 

 

Thanks!

Hiker
Posts: 517

Re: Gopro 9 problems

[ New ]

try the -1.0 ev ;)

 

Andrea

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]
Thanks! Yes I reckon is the best as it will tell the camera to sped up the shutter speed. By the way I've just ordered this as everyone said it really improve the stabilisation specially if you move a lot on the bike as I do lol

https://www.amazon.co.uk/STUNTMAN-Chest-Harness-Action-Cameras/dp/B01M0FXZVZ/ref=sr_1_2_sspa?dchild=...
Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

The artifacts come about because of the compression and possibly because of the ISO value (beginning of image noise).
Instead of HEVC set the compression to H264. Instead of 30 to 60 FPS, in PORTUNE to HIGH DATA RATE and HIGH SHARPNESS. Hypersmooth for "on" only - test with and without horizontal alignment.

Since the Hero8 has the same setting options, this is in no way "easier" - EACH camera must be set accordingly for the optimal result depending on the application - there is no setting for everything ...

Since the Hero 9 has another new image chip with more pixels (= higher resolution - 5k), you cannot simply transfer the settings from the Hero8 to the Hero9!

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Thanks again for your time!

 

I have the setting as maximum compatibility so mp4 and hevc. I noticed i have issue with my mac with the hevc (i tried 4k 60fps) and was not the best option for me...

 

I would love to use the 2.7k and 30 fps but is not selectable unless you use the Max mod lens (i will definetely buy it) So i can use linear + Horizon levelling as you suggested as seems to stabilize much better than superview.

 

Many thanks for your suggestion!!!

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]

Hi Oliver,

 

yes, I understand that there are some differences between 8 and 9, but my point is that it cannot be that I have to change umpteen settings during my recordings in order not to have a blurred picture!

I previously used the 8 from a friend and drove it in a wide variety of conditions and NEVER had problems !!!!!

2.7 k 60 FPS and superview and standard settings for ISO etc. and no matter where - NO problems?

 

Why should GoPro bring a camera on the market that is CLEARLY worse than the 8?

Thank you

Backpacker
Posts: 1,174

Re: Gopro 9 problems

[ New ]

hi,

 

@romolofevola 

there are three workarounds to make stabilizartion better in low light.

 

the aim is to obtain crisp frames to give the stabilization algorithm a chance.

 

in low light, the camera will slow the shutter to 1/fps if needed.

at 1/30 even at 1/60 activity like MTB wil give blurred frames, because of the motion.

 

  1. speed up the shutter at 1/4 of the fps. - downside is if you hit a normal light area, will be overexposed.
  2. use EV -1 as @andregixxer sugested
  3. use exposure control (in the center of the image, or where you think will be the brightest part)

so at 30fps I would use 1/120s shutter.

 

here is my test on hero8

 

https://youtu.be/26IBYddTvyg

 

also with hero8 exposure control in the center of the image give a fairy good result - one of my comute - without the "jumping street lights"

 

https://youtu.be/FpQqjhwLAZc

 

 

I made a quick test with hero9 - 4K25fps SV boost - iso max 1600

shutter auto, 1/50, 1/100 

chest mounted and I jump around the back of my living room

the chopstick is "glued to the camera" 

if "moves" the stabilization works, meaning the camera try to stabilize the rest of the frame.

- if auto - **bleep**ter is clearly pushed at 1/25

- the chopstick moves all the time so stabilization works (in older camera automatically the stabilization automatically was disabled in low light)

- but only at 1/100 has crisp frames that give a good result

qed

 

https://youtu.be/6gkni6oQZWE

 

 

@oliverz513 has a very strong point here.

- we have to test test test

- seems that yes, the new sensor is better in low light and with less noise

- ISO 1600 was the maximum acceptable as noise for old cameras

maybe we can push the ISO to 3200

 

 

just me,

robert

 

gopro 9, low light stabilization 4K 25 fps, superviewhypersmooth 3.0 boostshutter auto, 1/50, 1/100iso max 1600rest as defaultchest mounted, chopstick "glued...
Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

I'm only a user and GoPro customer. But since I hardly have any of the problems described here, neither with my Hero8 nor with my Hero9, I ask myself why?
I hardly believe that my cameras come from an error-free batch or that my firmware is different from yours.
But I deal intensively with the topic, see a possible problem and try to solve it with my possibilities - not always, but most of the time it works. Often I just have to correct my expectations and adjust accordingly ...
It is of no use, a new camera with a new image chip, new stabilization software etc. is not comparable 1: 1 with its predecessors and requires tests until the desired result meets the requirements. @ robert1326 describes the possible procedure very well!

Of course you can also keep your hands off it and use a different model - you can, you don't have to.

 

In the meantime, however, the following questions arise which should be officially answered by GoPro:

When will the Hero 9 support the GoPro remote control?
Will the Mobile GoPro APP also support the control of multiple cameras?
What about the update supply for current cameras? When I see that the last update for the Hero 7 was in Nov. 2019 and nothing since then - do I have to assume that update 2.01 for the Hero 8 will also be the last and that certain "peculiarities" will no longer be fixed ?!
And when will the next update for the Hero 9 come with the known deficiencies?
What is planned in this update - it would be more than interesting if you can read exactly what has been fixed / new in the release notes!

Sightseer
Posts: 4

Re: Gopro 9 problems

[ New ]

I did the same settings, even turned all my lights on. It's somewhat better but it's still glitchy when I do a jiggle test. There's little to no stabilization from just holding it by hand. I can see the edges of surfaces buzzing when I walk and the edges shake during every step.

Hiker
Posts: 19

Re: Gopro 9 problems

[ New ]

Hero 9 image quality leaves a lot to be desired. 

 

I am noticing all the issues mentioned above. It just seems like the quality falls off very quickly. Really disapointed in the hero 9 right now. 

 

Ive tried a combination of settings with and without ND, locking shutter, running faster shutter, giving some ISO. The footage just looks muddy and the stabilization is not great. 

 

Seems like this sensor only works in very very very bright light, which kinda limits you to only filming with it at peak sun. I hope go pro can resolve some of this. 

Sightseer
Posts: 4

Re: Gopro 9 problems

[ New ]

Hopefully they can fix this with a firmware issue. I don't mind adjusting settings but my GoPro 6 is literally a point and shoot camera. Even indoors I never had to mess with the ProTune features and it wasn't close to this amount of shakiness. I would replace the unit if I didn't see so many issues on this thread. I think I'll just use my Osmo Pocket or purchase the Osmo Mobile 4. Also, my Osmo Pocket doesn't heat up as much and I'm sure the same can be said for the Osmo Mobile 4. 

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]

I HAVE IT!!!!!!

Friends, I'm happy!!!!

I've finally found the settings I'm 100% satisfied with! 2.7 K 60 frames -ISO 100-800 - shutter 1/240 Hypersmooth on - and my video is buttery smooth and no jerks and a nice sharp video!

 

i tryed this settings in the forrest and its work well!

 

the same settings work well with 4k but I got the best results with 2.7 k. YIP YIP :) :) :) :)

Tourist
Posts: 12

Re: Gopro 9 problems

[ New ]

Thanks for the followup,  sharpsurf5736.   The UPS guy is dropping mine off this afteroon, and I'll be doing a lot of test shoting this weekend.  Bookmarking your settings!

Tourist
Posts: 6

Re: Gopro 9 problems

[ New ]

I had the same sabilization issues and provided a video.  Support phone call was a disaster as well.  I'm hoping it is a firmware issue or something.  

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

@ sharpsurf5736 I'm very happy that you found a solution for yourself! So, as you can see, the camera isn't bad, you just have to find the right settings ...

Hiker
Posts: 19

Re: Gopro 9 problems

[ New ]

thats not really an excuse. the camera has some serious issues that need to addressed. 

Nomad
Posts: 129

Re: Gopro 9 problems

[ New ]

Exactly, no mode you produce this quality. Especially 4K @ 24fps in bright daylight.  The camera has some major issues, I'm assuming none of the videos we've seen online from reviewers prior to launch we're using the current firmware. Since it was released on the 16th, so I'm assuming they didn't have these issues or they would have come up in their reviews. So this has to be a firmware issue.C046329A-E507-4C2D-A0DF-9321D7D545E3.jpeg

Hiker
Posts: 8

Re: Gopro 9 problems

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I tested these settings, very bad. My video was not usable at all...

Nomad
Posts: 129

Re: Gopro 9 problems

[ New ]
I really think the issue revolves around Hypersmooth High + Linear/Horzon Leveling at lower Framerates. Like 24-30, I just shot some at 2k 4:3 @ 60fps with Hypersmooth “On” and the video looks pretty good even when cropping in to make it 16:9.
Hiker
Posts: 19

Re: Gopro 9 problems

[ New ]

the issue that im noticing is that the hero 8 was overall better which is a real bummer. I hope they can adjust some settings and resolve it. 

Tourist
Posts: 3

Re: Gopro 9 problems

[ New ]

Spent 2 hours trying to connect the Hero9 to my phone / tablet / computer, walked the whole troubleshooting with the support. Nothing solved the problem. Bluetooth connects and fails for wifi, cannot update the firmware. On the laptop, usb connection sees the device but Quik doesn't register the existing firmware version and the update gets stuck at 0%. Every step was tried 2-3 times multiple on / offs. Pure waste of time, stay away if you value you time.

Nomad
Posts: 513

Re: Gopro 9 problems

[ New ]

@agiledus77567 that is no excuse - the question that arises: why do I have not these problems with firmware 1.21, but you do ?!

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]
I tried again and i noticed with any settings i still have problems. I noticed that the boost option has problems even if you shake the camera with your hand in low light. It is like deforming and wobbling the video.

At this stage i reckon is a software issue but i may return the gopro within the 30 days.

It’s a shame as the overall image quality is amazing. I will keep my hero 7...
Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Yes it seems as well to me that the Boost mode has some issue...

Hiker
Posts: 18

Re: Gopro 9 problems

[ New ]
Why isn't there information on your official website about the compatibility of gopro 9 with your application? Why does support link to a page that doesn't have a word about hero9? Funny!!!
CA6C62C2-0E2D-4BB8-ABD1-31F18BDEE2CE.png
Hiker
Posts: 19

Re: Gopro 9 problems

[ New ]

you do. the issues arrise in certain situations that you might not have a tried or seen yet. the issue  think most of us are noticing is that this camera is performing worse than the hero 8 did. 

 

 

Backpacker
Posts: 1,174

Re: Gopro 9 problems

[ New ]

....hero8 after some updates you mean, in the latest 2.0 software....

 

my feeling during the time hero(X+1) was worst then heroX when released...

the first X was 5 for me...

 

this curve features added, problem solved in new upgrades, and finally reaching the stability was the same.

 

I know, myself I want a perfect camera from the beginning. but somehow is not possible.

 

although at this moment I'm not happy with the lack of GPS sensitivity, I keep saying myself that the sensor makes the difference over hero8 and in time will be solved.

 

just me,

robert

 

 

 

 

 

 

 

 

 

 

 

 

Hiker
Posts: 19

Re: Gopro 9 problems

[ New ]

what i think is this new sensor reacts very differently, and possibly not enough time was spent re writting the software and we are helping beta test it. 

 

For example even the touch screen sensitivity, how did none of the tester see that make a note and have it fixed?

Hiker
Posts: 33

Re: Gopro 9 problems

[ New ]

Finally it seems I solved the issue!!!!

 

I tried so many combinations and i realised thanks to your support how the camera works so... here are the new settings:

 

CAMERA SETTINGS:

 

Resolution:4k

Fps: 30

Lens: Wide

Hypersmooth: High (No Boost)

 

PROTUNE SETTINGS:

 

Bitrate: High

Shutter Speed: Auto

Ev Comp.: -1,0

White Balance: Auto

Min ISO: 100

Max ISO: 3200

Sharpness: Medium

Color: GoPro

Audio Raw: Off

Wind: Auto

 

Of course i could use the flat profile but i wanted a video "Out of the box" to check how the camera works.

 

Here is the video from today (No Post or edit, I just put down the clip together with final cut)  as you can see the lightning condition are quite extreme and to me the camera has been working great with a super quick transition between the very high contrast areas.

 

Please have a look and let me know what do you think!

https://youtu.be/3cfSy2M32aY 

GoPro Hero9 Black CAMERA SETTINGS:Resolution:4kFps: 30Lens: WideHypersmooth: High (No Boost)PROTUNE SETTINGS:Bitrate: HighShutter Speed: AutoEv Comp.: -1,0Wh...