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Posts: 1

Gopro 8 crashing freezing on startup

[ New ]

I've recently brought a GoPro 8 and have found when I power it up, it shows the screen for three seconds, freezes and crashes. Then it goes into a loop of doing this.


Things I have tried;


Turning on/off

Removal of Battery, SD card

Changing Battery

Charging battery whilst using

Formatting SD Card

Putting update on SD card.


Nothing is working and I am failing to get into contact with customer service. Does anybody have a solution?


Thank you

Posts: 20,465

Re: Gopro 8 crashing freezing on startup

[ New ]

Hello, @hamzas5624. It would be best to continue connecting with Support for assistance on this matter. Make sure that you contact Support within the hours of operation specified on the contact page. If you continue to get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.


If you choose to request a callback, you will be given a case number. If you do not receive a call, please provide us the case number so we can use it to follow up with Support. Thanks!