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Tourist
Posts: 6

Gopro 8 blank screen

[ New ]

I did not use gopro so much. I don't no how my gopro display is blank. i was update them manualy that you told another persons with same problem but its can't solve. please give me appropritate guidence how to back my screen in good condition. 

gopro.png
Adventurer
Posts: 15,102

Re: Gopro 8 blank screen

[ New ]

send back to gopro, due to   issue that caused the crsh

GoPro
Posts: 32,085

Re: Gopro 8 blank screen

[ New ]

Hi @zippysummi03835

 

What was the last activity done with the camera?

If you have tried a manual update and it's still the same, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 6

Re: Gopro 8 blank screen

[ New ]

last activity was clicking a group picture and shoot a prayer video with the gopro.
ok i will.

Adventurer
Posts: 15,102

Re: Gopro 8 blank screen

[ New ]

seems this has happened to many members they sent back their camera  and corrected

Tourist
Posts: 6

Re: Gopro 8 blank screen

[ New ]

I Was complain about my gopro but their is no update no call they didn,t take any action.

Adventurer
Posts: 15,102

Re: Gopro 8 blank screen

[ New ]

 and that is the rep and you, get another rep online

GoPro
Posts: 32,085

Re: Gopro 8 blank screen

[ New ]

Hi @zippysummi03835

 

We see that Support has tried to reach out a couple of times but was not able to get through.

Please try logging a new request. Double-check the information entered especially the callback number.

Also, please make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers.

 

Thanks!
Ej

Tourist
Posts: 6

Re: Gopro 8 blank screen

[ New ]

Waiting after soo many days there is no call and no update. GoPro does not solve my problem. I had never seen that's type worst brand ever, I am a big fan of GoPro but now I hate GoPro and now I tell everyone that doesn't purchase GoPro Camera.

GoPro
Posts: 32,085

Re: Gopro 8 blank screen

[ New ]

Hi @zippysummi03835

 

The last request we see on the system is 10/23/2021.

Please try logging another request under a new case.

You may also try initiating a chat session. 

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 6

Re: Gopro 8 blank screen

[ New ]

this link not working.

GoPro
Posts: 21,675

Re: Gopro 8 blank screen

[ New ]

Hello, @zippysummi03835. We just checked and the link brought us to the Contact Page. What do you get on your end?

Tourist
Posts: 6

Re: Gopro 8 blank screen

[ New ]

there is no update on my complaint.

GoPro
Posts: 32,085

Re: Gopro 8 blank screen

[ New ]

Hi @zippysummi03835

 

We see that Support tried to reach out lat 11/12/2021 however they were not able to get through.

Is there another number you can use?

Can you please log a new request under a new case number?

You may also try a chat session. https://gopro.com/help/ContactUs

 

Thanks!

Ej