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Tourist
Posts: 3
Accepted Solution

Gopro 8 battery life and overheating issues

In addition to my brand new Gopro 8 getting hot after the first 15-20 min, the battery life is horrible. I ran a test this am of less than 20 min of normal video on full 100% battery and the camera got hot as well as the battery went to 30%, then 20%, then 10% to dead in less than 34 min of video. I only switched from normal video to time-lapse video for a couple of minutes and back to normal mode 1080 60 is the setting. So far, I am very disappointed in this product.

 

Please tell me there is a workaround or fix for these 2 significant issues!!


Accepted Solutions
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GoPro
Posts: 19,775

Re: Gopro 8 battery life and overheating issues

Hi @gearnhart

 

It is important to determine battery integrity to ensure that your camera works smoothly. 
You may perform a short record time test through the instructions here https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856
Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them  through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

View solution in original post


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Highlighted
GoPro
Posts: 19,775

Re: Gopro 8 battery life and overheating issues

Hi @gearnhart

 

It is important to determine battery integrity to ensure that your camera works smoothly. 
You may perform a short record time test through the instructions here https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856
Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them  through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: Gopro 8 battery life and overheating issues

I have the same issue and the camera is overheating so fast after 10 mins of recording. I have the latest firmwAre update and use the same battery shipped with camera. The charge is dropping as well even if the camera is switched off and Voice commands to wake up is also off + wifi is off . We need a solution as soon as possible!!!!
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GoPro
Posts: 6,097

Re: Gopro 8 battery life and overheating issues

Hi @kareemebaid,

 

You have to check your SD card first: https://gopro.com/help/articles/block/microSD-Card-Considerations

If you are using a recommended SD card try to update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Drain your camera and then charge it again. 

Make sure that the Wi-Fi and Voice Command is turned off before turning off the camera. 

 

If issue persist please contact GoPro customer support so that they could check.

 

 

-jay

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Sightseer
Posts: 2

Re: Gopro 8 battery life and overheating issues

I have Sandisk Extreme microSDXC 128 Gb A2 C10 V30 UHS-I U4 - SDSQXA1-128G-GN6MA which is supported by gopro 8 . I drained the battery 4 times and everytime is getting worth . As I mentioned before , voice wakeup and wifi are off on my camera + low brightness on screen. BTW alot of people i know are complaining about the same issue .
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GoPro
Posts: 6,097

Re: Gopro 8 battery life and overheating issues

Please contact GoPro customer support @kareemebaid.

They can check that for you.

Just prepare a copy of your receipt just in case they have to replace your camera. 

 

https://gopro.com/help/ContactUs

 

 

-Jay

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Sightseer
Posts: 3

Re: Gopro 8 battery life and overheating issues

My GoPro Hero 8 that I just bought runs hot enough that it is uncomfortable to handle. I have two batteries, one that came with it and a second purchased at same time. One battery allows for 25 minutes of recording before depletion. The other sometimes allows for up to 85 minutes, but other times much less. Today it only captured 35 minutes. Outside temps were about 65-70 degrees. Standby time (sleep to be turned on by remote) is greatly reduced too from my GoPro Hero4 which can be in standby for hours. The Hero4 can record for 1:40:00+ per battery charge. Do I have a bad Hero 8?

 

I am using a SanDisk Extreme PLUS (UHS-1 U3 / V30) A2 128GB card.

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Adventurer
Posts: 13,473

Re: Gopro 8 battery life and overheating issues

a few tips:

 

Brightness higher the hotter and shorter the battery life.

GPS can be left on but also can be turned off for  more  battery life

WI-fi   off

 

 as you now get the Idea, the camera will work with all on, and all off, simply do not max things out  .