12-23-2019 10:38 AM
Hello. Bought a brand nwe hero 8 black.
Love it but the battery is crazy. I left it 62% and the morning after it was 18%!!!!! Also it goes down so fast, after 5 minutes of recording in 2.7K i goes down about 40%. I uptadated it and now tnrned off the wireless and voice controll, but the camera went down again 7/8% in few hours despite it was off.
How can i contact the support? Any other expiriencing the same? Thanks
12-23-2019 03:12 PM
It is important to determine battery integrity to ensure that your camera works smoothly.
You may perform a short record time test through the instructions here https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856
Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them through https://gopro.com/help/ContactUs